Rédacteur d’éditorial

• Dec 2022 - Present

Products Design Coordinator

• May 2022 - Nov 2022

Management: - Prepared, managed and led a team weekly meeting joined by executives member - Manage the internal and external communication of more than 10 members - Being the third party of contracts within the manufacturer, and suppliers E-Commerce: - Responsible in updating products detail on Shopify Design: - Responsible in managing and organizing design data base - Responsible in managing Sample Development - Arrange the process of PPS (pre-production sample) & Sample Production: - Communicating with suppliers on fabric material quality - Communicating with manufacturers on technical details of each sample piece - Follow up that all the sample making process are following the time deadline - Studying and choosing the right fabric material and colour for each sample - Controlling all the quality of the sample are adhering to the policy ready for production process - Do a fabric and manufacture research - Assuring that all the sample making matters are done according to the deadline Merchandising: - In charge of Material Purchasing & Research Quality Control: - Controlling all the samples quality adhere to the sample policy (sewing finishing, pattern placement, & fabric colour) Logistic: - Ensuring the management of supply and stock within the supplier and manufacturer - Being in charge in the products export Customer support service: - Explaining details of each product to customers Show less

Operations Manager

• Feb 2022 - Jun 2022

Marketing:- Responsible in establishing and maintaining CRM- Responsible in Brand Custodian- Assisted in the creation of email marketing Management:- Ensuring the customer service are well managed- Assisting with coordinating and managing team of 10 members- Build and maintain relationship with Suppliers- Responsible in customer and staff planning management- Train and managing assistantFinance:- Responsible for deposits and cash withdrawals from bank accounts in person- Documenting expenses, monitoring income, handling back deposits and managing statetements- Maintained the financial filing system for the department, which acted as the source of truth for all finance-related inquiriesCustomer Service:- Greeted customers with enthusiasm and a delightful and helpful attitude- Provided guests with up to date information about the studio and promotional offerings- Processed payments for booked and walked-in customers- Memorized entire line of company products and services, including prices and special discounts- Provided basic technical support for clients on a wide range of company products & services- Received an average of 95% customer satisfaction ratingLogistic:- Ensuring the hygiene of the studio are adhered to the requirements- Ensuring all the equipments that are needed for the studio are well prepared and in stockSocial Media Management:- Actioning website updates. Show less

Director Of First Impression

• Jan 2022 - Feb 2022

- Build and mantain positive role image for the company.- Increase brand awareness by creating media from press release to social media messages.- Establishing and maintaining CRM.- Perform clerical duties from manage data in spreadsheets and reports, keep records and reports up to date, organize and schedule calendar, supervise other staffs and delegate responsibilities, to answer phones and preparing documents.- Serves customers by providing product and service information and resolving product and service problems.- Opens customer accounts by recording account information. Show less