Experience

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  ENGIE Energy Access (Africa)

  • Germany
  • Renewable Energy Semiconductor Manufacturing
  • 700 & Above Employee

  • Telesales Manager

    • Mar 2023 - Present

    • Support product sales and marketing to ensure the achievement of set targets through promotions, market activations, in-person delivery and customer follow-ups. • Monitor individual and team sales results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets.• Monitor the timeouts and efficient attendance of sales calls, make recommendations on corrective sales processes to ensure optimal performance and productivity.• Monitor sales calls to observe team demeanor, technical accuracy, product knowledge and conformity to company policies and procedures.• Develop an excellent process that tracks lead from social media and NPS survey, as well as running internal campaigns to drive lead generation.• Ensure that all the Telesales dashboard reports on time, alert the Call Centre Management of any alarming spikes.

  • Regional Service Center Manager

    • Jan 2021 - Mar 2023

    Work closely with the Service Center Associates in a fast-paced environment at the forefront of providing a world-class customer service experience in the sectors of renewable energy and mobile payment technology. As a Regional Service Center Manager, I am responsible for all Service Centre performance indicators and maintaining an exceptional standard at all the service centers in the Northern region which include Muchinga, Northern and Lupula provinces including Copperbelt and Northwestern regions

• 

  Fenix International

  • Uganda
  • Renewable Energy Semiconductor Manufacturing
  • 500 - 600 Employee

  • Acting National Service Centre Manager

    • Oct 2020 - Dec 2020

    Responsible for the day to day running of the Fenix International Service Centres and work with Regional Team Leads across the country to foster an Exceptional Customer Experience.

  • Service Centre Associate Team Lead

    • Apr 2018 - Oct 2020

  • Service Centre Associate Interim Team Lead

    • Feb 2018 - Apr 2018

  • Service Center Associate

    • Sep 2017 - Feb 2018

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  Telplus Communications Ltd

  • Lusaka, Zambia.

  • Sales Representative

    • Jun 2017 - Sep 2017
    • Lusaka, Zambia.
• 

  Lusaka Water And Sewerage Company Ltd.

  • Lusaka, Manchinchi Gardens

  • Student Internship

    • Sep 2015 - Dec 2015
    • Lusaka, Manchinchi Gardens

    I was assigned to work with my fellow students intern team, which was responsible of carrying out Baseline surveys for a proposed sewer network system in new residential are of Lusaka city. we used to do inspections of old sewer network system, update customers information by physically checking ...