Experience

Dreamsoft Technologies

• India
• Software Development
• 1 - 100 Employee

• Sales Manager

  • Oct 2019 - Present

• Project Management Coordinator

  • Nov 2018 - Mar 2020

  As a Project Management Coordinator, I used to work with project managers teams with the coordination of resources, equipment, meetings, and information to organize projects with the goal of getting them completed on time and within budget. and much more as follow as,• Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures.• Organizing, attending and participating in stakeholder meetings.• Documenting and following up on important actions and decisions from meetings.• Preparing necessary presentation materials for meetings.• Ensuring project deadlines are met.• Determining project changes.• Providing administrative support as needed.• Undertaking project tasks as required.• Developing project strategies.• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.• Assess project risks and issues and provide solutions where applicable.• Ensure stakeholder views are managed towards the best solution.• Chair and facilitate meetings where appropriate and distribute minutes to all project team members.• Create a project management calendar for fulfilling each goal and objective. Show less

• Technical Support Engineer

  • Oct 2017 - Oct 2018

  .As a Technical Support Engineer in Dreamsoft Technologies, I’ll serve primarily to address technical issues relating to software implementation, function, and upgrades. I resolve customer complaints or problems and create product problem reports and troubleshooting documents. Some Important tasks I'd involved in include:• I work closely with development teams to identify and resolve any technical problems that might arise during the development of software. • I will also be involved in developing and leading training classes to educate customers about software products.• Uploading and configuring software products, diagnosing software faults and solving technical problems, either over the phone or face to face.• Working with customers/employees to identify bugs/issues in Software products and advising on the solution• Logging and keeping records of customer/employee queries• Analyzing call logs so I can spot common trends and underlying problems• Updating self-help documents so customers/employees can try to fix problems themselves• Working with field engineers to visit customers/employees if the problem is more serious• Managing Live Chat Box Support in Tawk.to Show less



SYN Agro Products Pvt Ltd

• India
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Web Administrator

  • Jun 2020 - Present

  As a Web Administrator, I Manage web environment design, deployment, development and maintenance activities. Perform testing and quality assurance of web sites and web applications. I also monitor systems for intrusions or denial of service attacks, and report security breaches to appropriate personnel. Other tasks include: • Identify or document backup or recovery plans. • Back up or modify applications and related data to provide for disaster recovery. • Correct testing-identified problems, or recommend actions for their resolution. • Identify, standardise, and communicate levels of access and security. • Determine sources of Web page or server problems, and take action to correct such problems. • Implement updates, upgrades, and patches in a timely manner to limit loss of service. Show less