Experience

BDM LOGISTICS AND MANAGEMENT LIMITED
• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee
• Senior Operations Manager

  • Nov 2022 - Present


Cult Beauty

• United Kingdom
• Retail
• 100 - 200 Employee

• Operations Manager

  • Feb 2021 - Nov 2022

• Shift Manager

  • Jul 2019 - Feb 2021



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Command Centre Operator (Operations and Supply Chain)

  • Jan 2017 - Jul 2019

  Role and responsibilities: Managing network communication between 3PL, Logistics Ops and RetailProviding operational insight and expertise to the Logistics Ops and Retail Supporting 3PL helpdesk team and resolving operational issues with a service and cost focusMaintaining customers relationshipNetwork consumables management

• NDC Co-Ordinator (Operations and Supply Chain)

  • Jan 2015 - Jan 2017

  Role and responsibilities:Owning week to week operational performance of NDC warehouses ensuring operational KPI’s are deliveredSupport the delivery of in year operating plan and budgetsWork with the site team to identify areas of improvement and sharing best practice from across the logistics network.Ensure NDCs effectively plan and execute operational peaks including key promotional events and Christmas

• Help Desk Manager (Operations and Supply Chain)

  • Jul 2013 - Jan 2015

  Role and responsibilities:Management of RDC/NDC/HC Help DeskMaintaining and managing 3PLs/service across M&S logistics networkOperational lead in delivering and executing key strategic BU initiatives, store openings.

• Logistics Analyst (Secondment/Operations and Supply Chain)

  • Jun 2012 - Jul 2013

  Role and responsibilities:Maintaining effective lines of communication and reporting between Warehousing Operations and internal M&S stakeholders.Producing and analysing various daily, weekly and monthly reports.Coordinating and supporting various activities/projects.



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• First Line Manager

  • Jul 2008 - Jun 2012

  Role and responsibilities: KPI’s measured through productivity Responsible for average 50 up to 100 staff at peak Team Leaders training and development. Implementing and continuing process improvement Maintaining H&S (Safety conversations, Toolbox Talks, Work place inspections, Accident investigations) One Team Customer Focus Service Champion Role and responsibilities: KPI’s measured through productivity Responsible for average 50 up to 100 staff at peak Team Leaders training and development. Implementing and continuing process improvement Maintaining H&S (Safety conversations, Toolbox Talks, Work place inspections, Accident investigations) One Team Customer Focus Service Champion