Experience

Verkan Group
• Australia
• Construction
• 1 - 100 Employee
• Payroll Administrator

  • May 2022 - Present

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• United States
• Restaurants
• 1 - 100 Employee
• Accounts Administrator

  • Jan 2020 - May 2022

Instant Green Nursery
• Accounts Administrator

  • Dec 2019 - May 2022

Aussie Environmental Excavations Pty Ltd
• Operations Administrator

  • Nov 2019 - Jan 2020

Enterprise GSE Pty Ltd
• Senior Admin Officer

  • May 2018 - Nov 2019


Toxfree Australia

• Customer Service Coordinator / Administration

  • Feb 2017 - Dec 2017

  Tox Free Narangba specializes in waste collection and recycling of PCB oil. This site has approximately 25 people who I worked extremely well with all members. Processing orders, quoting, invoicing, Customer Service and Liaison. Tox Free Narangba specializes in waste collection and recycling of PCB oil. This site has approximately 25 people who I worked extremely well with all members. Processing orders, quoting, invoicing, Customer Service and Liaison.



Onshore Oils Pty Ltd

• Marine Logistics & Administration Officer

  • Feb 2012 - Feb 2017

  Main purpose is to arrange the delivery of the Bulk and Drummed Marine Oil to vessels as per the requirements and available stock to ports all around Australia. Managing the stock in the 4 warehouses around Australia. DUTIES AND RESPONSIBILITIES • Responsible for ensuring that the stock count is correct and balances with the stock sheet from the Lubmarine Head Office in Hong Kong. • Orders are sent from Overseas via the SAP (ISA) system, to supply vessels with Marine Oil at ports throughout Australia. Update and provide delivery updates via ISA and by email ensuring that the Overseas Customer Service Agents are fully updated with the delivery status of the orders. • Liason with the Shipping Agents confirming the berthing and supply times required for the vessels, ensuring that the Customs document (Form 43) is passed allowing for the Oils to be delivered to the vessels. • Managing of the Transporters, Pumpers, and Delivery Agents to deliver the Marine Oils to the designated port / wharf and vessel, ensuring that the Marine Oils are delivered within the specified time, ensuring the delivery is conducted in the most economical time and method possible. • Ensuring that the correct paperwork is with the Delivery Agents and all Ship receipts are signed by the Chief Engineers and uploaded into the ISA system, completing the delivery requirements. • Updating the Overseas offices with the delivery details and any changes in the berthing / restrictions of the Ports / Wharves. • Providing quotations and process local sales to local Agents as required, and arrange delivery to local suppliers when required. • Liasing with the Hong Kong Head Office providing stock updates, delivery issues and stock shortage requirements. • Processing the Commissions and Re-Imbursement Invoices for submission on a monthly basis to the Hong Kong Office, thus ensuring all deliveries and costs are accounted for. • Providing assistance within the other areas of the Office as and when required.



DB Schenker Australia Pty Ltd

• Customer Service Representative

  • Mar 2011 - Feb 2012

  The purpose of this job is to provide daily front line satisfaction to DB Schenker customers on their freight forwarding enquires. The role is to promote and sell DB Schenker service products to existing clients. Specific job accountabilities My duties and responsibilities include the following, other duties may be assigned: • Work with Operations Manager to develop strategies and activities to support existing client relationships, new accounts and profitable revenue • This position is responsible for the hands on coordination of all Purchase Order management, Repair Order management, customer enquiries, Aircraft on Ground (AOG) management, origin shipment coordination and is the interface with key suppliers of the aerospace accounts • The position will be part of a rostered team to be on 24/7 AOG (aircraft on ground) • Support existing and new products and services, to reduce costs and to increase profitability for the company • Maintain Customer Service levels to all clients. • Referring of complaints of service failures to designated departments for action • Handle customer queries and follow up overseas for orders • Outgoing tenders/quotes • Preparation of tenders/quotations for importers and exporters • Gains sales of new or additional services from Existing Accounts • Assist the Operations Manager with special projects • Assist the Quality Management • Support development of IT systems and ensure IT operating systems meet our customer requirements • Provide after sales follow up with customer service staff providing direct customer contact by involvement in face to face contact with clients on a regular basis. • 100% retention of business – as can be controlled by customer service • Ensure Quarterly visits are conducted and reported back to management • Other work as directed by the Operations Manager Customer Service • Develop effective relationships with internal/external client base • Provide timely and accurate assistance



Super Group Micor

• Sales Representative

  • Apr 2010 - Sep 2010

  • To obtain new clients and promote and maintain the companies professional image to all new and existing clients. • Ensuring good customer relationships. • All new customer accounts are set up with rates, SOPS and all communication channels are kept open between staff and customers. • Maintain and keep client reports on a weekly and monthly basis. • Providing updated information on all clients on a weekly basis in service meeting with Management. • Update rates and compiling of estimates and tenders when required by new and existing clients. • Compiling Proposals and Tenders for new business. • Assisting with Global RFQ’s as and when required. • Obtaining and maintaining rates from Shipping Lines and Overseas Agents and Airlines. • Provide and operational back up to Fellow Colleagues in the Seafreight Import, Forwarding and Export Departments as and when necessary. • Maintain and update the new and existing client base.



DHL Global Forwarding South Africa Pty Ltd

• Executive Personal Assistant / Customer Service Executive

  • Jan 2004 - Jul 2009

  To provide a Confidential Personal Assistant Service to the Regional Executive FM&T KZN; • To project the professional image of Exel in presentation deportment; conduct; communication with staff of all levels; • To provide secretarial services to KZN Financial Manager and to provide assistance to other FM&T Team members as directed by Regional Executive KZN; • To provide secretarial services for the Regional executive as follows: • Maintain appointments and reminders • Type letters including sensitive and confidential matters • Registration and distribution of mail • Maintaining a follow-up and filing system • Typing of proposals including PowerPoint presentations • To provide and Operational back-up for the Regional executive by attending to tasks allocated by the RE • Assisting in completing global RFT/RFQ • Assisting with client RFQ’s • Assisting in obtaining rates from shipping lines / Airlines • Assisting with RE Operational queries. • Maintains ISO Manual and assists with Audits. As Customer Service Executive wherein my duties were: • To Maintain and promote Existing clients, ensuring good customer relationships. • To ensure that all customers queries are timeously sorted and all communication channels are kept open between staff and customers. • Maintain and keep client reports on a weekly and monthly basis. • Update rates and compiling of estimates and tenders when required by existing clients. • Compiling Proposals and Tenders for new business on behalf of the Branch Manager. • Assisting with Client and Global RFQ’s as and when required. • Obtaining and maintaining rates from Shipping Lines and Overseas Agents and Airlines. • Provide and operational back up to Fellow Colleagues in the Seafreight Import, Forwarding and Export Departments • Maintain and update the existing client base. • Ensuring that clients are kept up to date with Global trends and changes • Arranging and promoting client and company functions, and staff functions within the company.



Turners Shipping

• South Africa
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Personal Assistant to Regional Director

  • Mar 2002 - Apr 2003

  DUTIES AND RESPONSIBILITIES • Estimates for all modes of freight to clients • Establish and maintain a central record of all estimates compiled by Durban Region Office and other offices as required • Maintain a database of freight rates to/from all destinations on all modes of transport and a list of all service providers for each route • Assist the Regional Manager and Operations Manager with service related activities • Assist all clients with any shipping queries • Maintain the freight tracking systems for the major Oil companies • Liaison person for major client, carrying out their forwarding requirements on import and export shipments (Kaymac) • Assists with tenders / proposals when required • Compile status reports and client reports as required • Assist credit controllers sorting out queries with regard import / export invoices