Experience

BALLS

• Customer Service Lead

  • Jan 2020 - Present

  Answering tickets effectively via email, live chat, social media, and Amazon. Helping track down customers orders by communicating with our shipping co-ordinators. Managing customers subscriptions / accounts via ReCharge, also helping reduce churn by making sure customers don't cancel for the wrong reasons Following up with customers, making sure everything is perfect, in order to increase their life time value (LTV) Training other customer service reps up to meet our customer service standard (We built a team of around 7 people, all around the world and different languages) Engaging with customers through social media, mainly Instagram and Facebook, I had to match the brand tone when talking to customers (funny but helpful) Show less



Kantar

• Armenia
• Hospitality
• 1 - 100 Employee

• Production Assistant

  • Aug 2019 - Jun 2020

  - Assemble packs ready for dispatch - Receive inbound post and sort - Assemble packs ready for dispatch - Receive inbound post and sort



Buckinghamshire County Council

• Library Assistant

  • Oct 2018 - Jun 2020

  -Solving customer queries regarding council events and services -Sorting/ organising books/ DVDs -Signposting customers to educational courses and events -Building rapport with regular customers -Solving customer queries regarding council events and services -Sorting/ organising books/ DVDs -Signposting customers to educational courses and events -Building rapport with regular customers



Macintyre

• United Kingdom
• Non-profit Organizations
• 300 - 400 Employee

• Support Worker

  • Nov 2015 - Jun 2020

  - Supporting disabled individuals to serve customers on the tills, take orders and prepare beverages - Food preparation for customers -Cash handling responsibilities -General cleaning duties - Supporting disabled individuals to serve customers on the tills, take orders and prepare beverages - Food preparation for customers -Cash handling responsibilities -General cleaning duties