Experience

Pioneer Educational Trust

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• CPDL & Marcomms

  • Mar 2019 - Present

  Identifying development needs cross trust Design & implementation of CPD frameworks Engagement management Data analysis Financial management Website design Identifying development needs cross trust Design & implementation of CPD frameworks Engagement management Data analysis Financial management Website design



Trevelyan Middle School

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Clerical Officer

  • Dec 2017 - Jul 2019

  Educational visits, activities and admissions SENCO Support Finance Systems management Educational visits, activities and admissions SENCO Support Finance Systems management



Lane4

• Software Development

• Talent Management and Assessment CSM

  • Oct 2012 - Dec 2017

  Client ManagementDevelops strong relationships with client contacts to ensure a quality client experience.Ensures a seamless client experience through management of operational and administrative aspects of client accounts.Project Management Provides exceptional project management for all assigned client accounts.Creates and drives detailed project plans, delivering against project milestones, timelines, key deliverables and risk management plans Produces data for evaluation projects and case studies.Works with the Head of Talent Management and Assessment to ensure effective allocation of resources (predominantly Lane4 TMA Consultants and Associates).Quality ManagementIdentifies product and process improvement opportunities and implements remedial actions.Contributes to the continual quality improvement of our programme/project management processes as well as client services. Ensures all reports are dip-sampled for quality, identifying anomalies and areas for improvement where present.Financial ManagementReports on financial activity of client accounts (including forecasting, profitability, and investigation of variances). Captures financial data and produces data for the Head of Talent Management and Assessment.Takes responsibility for the tracking and reconciliation of billing Ensures all CRM and account management information is up-to-date on the project management system, project planner and funnel document.TMA Associate ManagementBuilds strong relationships with all Lane4 TMA Associates, serving as their key point of contact. Leads on TMA Associate resourcing Working closely with HR, ensures all TMA Associates have signed Terms of Understanding in place.Works with the Head of Talent Management and Assessment to manage the Lane4 TMA Associate pool, to include capturing management information and skills capabilities as well as managing Associate development and engagement activity. Show less

• Client Services Manager

  • Mar 2010 - Oct 2012

  Client ManagementIdentify and develop strong relationships with all internal and external stakeholders and act as the lynchpin to the successful delivery of Lane4 programmesDrive all administrative and management aspects of programmes in allocated accounts, ensuring a seamless and first class client experience through the effective management of all project deliverablesIn line with client service level agreements, deliver progress reports which may include financial updates, participant feedback and analysis, and recommendations for the future Identify potential opportunities and mobilises resource for further roll-out of current or new programmes Project ManagementCreate and drive detailed project plans, delivering against project milestones, timelines, key deliverables and risk management plans Work with Account Directors and the Operations Manager to ensure effective and profitable allocation of resourcesEnsure the timely and accurate release of contracts/Terms of AgreementsQuality & Financial ManagementEvaluate and monitor quality within allocated accounts and review regularly with the client against agreed project deliverablesAccurate and timely invoicing of all allocated accountsReport on the financial performance of all allocated accounts, including the analysis of actual and forecasted activity and project profitabilityInform key stakeholders of costs/expenditures on a regular basisEnsure the continual maintenance, update and accuracy of financial databases Show less

• Project Administrator

  • Nov 2005 - Mar 2010

  Resourcing, organising and preparing client workshops, including drafting client contracts, providing costings for client programmes, sourcing and securing venue’s, and preparation of all workshop materialsCreating, and maintaining client relationships across all levels from administrator to Senior and Board; also creating varied relationships within external organisations from programme organiser’s to delegates and attendees.Maintaining my client information, ensuring all costs, individual consultant usage and invoicing information is correct and accurate, also supporting the practice manager to maintain and forecast revenue, consultant targets, and client profitabilityCo-ordination of consultant and client diaries, booking consultant travel, accommodation and any other requirements they may have.Design and creation of materials for new and existing clients such as programme brochures, and course materials, re-designing existing materials, aligning brands and logo’s harmoniously. I am also responsible for aligning our global offices in terms of their travel provider.Helping to create a new diagnostic questionnaire for internal useWorking closely alongside Account Directors to ensure smooth running of programmes, relationships and client growthWorking closely with HR in creating and organising an internal learning & development programme Show less



Smarter Interactive Ltd

• United Kingdom
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Sales & Marketing Consultant

  • 2004 - 2005

  Sourcing new leads and obtaining new clients Cold calling, and all correspondence for myself and company directors Attending external client meetings, relationship building and account management Diary management Budget control Report running Responding to e-mails Maintaining an accurate Sales Ledger. Organising exhibitions, promotions and meetings Sourcing new leads and obtaining new clients Cold calling, and all correspondence for myself and company directors Attending external client meetings, relationship building and account management Diary management Budget control Report running Responding to e-mails Maintaining an accurate Sales Ledger. Organising exhibitions, promotions and meetings



HiFX

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Money Markets

  • 2003 - 2004

  Brokering client deposits to the Money Markets. Cold calling, sourcing new leads, hunting and securing new business. Helping to start and maintain a new branch in insurance for over sea’s properties. Attending external client meetings, promotional shows and events. Actively responding to daily fluctuations in the market. Brokering client deposits to the Money Markets. Cold calling, sourcing new leads, hunting and securing new business. Helping to start and maintain a new branch in insurance for over sea’s properties. Attending external client meetings, promotional shows and events. Actively responding to daily fluctuations in the market.



Lynic Technologies Plc

• Account Manager

  • 2002 - 2003

  Managing and maintaining one of the company’s largest accounts. Processing orders, organising replication, packing and shipping. Problem solving and schedule organising Building relationships with clients Working to tight and challenging deadlines Managing and maintaining one of the company’s largest accounts. Processing orders, organising replication, packing and shipping. Problem solving and schedule organising Building relationships with clients Working to tight and challenging deadlines