• Sep 2016 - Present

An administrator in hosted environment:• Managed CRM cases, including troubleshooting, maintenance, updates.• Creating locations, users and hierarchy structures within organizations• Installing and uninstalling the MyMicros software to sites.• Work with customers to solve their issues and queries • Compiling reports.

• Apr 2015 - Sep 2016

2015-11 - 2016-08 Support ConsultantMicros South Africa, Johannesburg, South Africa• Receiving calls and logging them appropriate. • Getting connection through the use of Bomgar and troubleshooting.• Effectively communicated with different departments, including clients and team mates through use of strong listening, and appropriate response skills.• Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.• Managed CRM database, including troubleshooting, maintenance, updates and report generation. Show less

intern

• 2014 - 2014

Aftercare Facilitator

• Mar 2011 - Dec 2012

Motswedi Day Care Center, Johannesburg, South Africa • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviours. • Addressed behavioural and learning issues with parents and day-care management. • Communicated with parents through enrolment, tours, newsletters, conferences and direct personal communication. • Educated students in foundational concepts such as shapes, numbers and letters. • Observed children to identify individuals in need of additional support and developed strategies to improve assistance. • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning. • Resolved staff and parent disputes through constructive problem-solving techniques. Show less