Experience

Strategic Oil and Gas Services

• Oil and Gas
• 1 - 100 Employee

• Admin Account Human Resource Officer

  • Dec 2018 - Present

  Human Resource, Administration, Accounts, Operations Human Resource, Administration, Accounts, Operations



Infoedge India Ltd.,

• IT Services and IT Consulting
• 500 - 600 Employee

• Senior Executive

  • Feb 2015 - Dec 2017

  Roles and Responsibilities- I have been a part of different processes like Operations, Servicing, Activation, Lead Management System (LMS) and Activation Support Department. Operations Department  Activating products for paid clients by using ERP, CRM, SUMS, PropAdmin, OS Ticketing tools.  Booking banners and generating transaction ids for further activation at marketing teams end.  Ensuring quality and timely service to clients  Maintaining a customer centric approach while dealing with any client.  Providing optimum solutions to prevent a potential escalations  Ensuring that every request received is processed within the defined TAT  Ensuring that the tasks completed are error free.  Maintaining quality standards with no errors.  Providing resolution to every issue being raised by existing clients and avoiding any possible escalations by providing the optimum resolution. Pan India servicing mails  Process of handling Pan India mails being received from clients.  Tasks involves handling pan India request received from sales executives and crawling team for modifications in client accounts and also looking after requests for deletion of profiles. Adhering to the SOP for every task and request.  Ensuring that every request received is processed within the defined TAT  Ensuring that the tasks completed are error free.  Seeking approvals for any request if required and then processing the request  Modifying client’s accounts using the ERP, CRM and pro-admin tools  Maintaining the quality and zero percent errors Show less