Experience

Sampark Global Logistics Pvt. Ltd.

• India
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Support Executive

  • Jun 2022 - Present

  1. Resolve all customer queries via call, WhatsApp and email as well. 2. Maintain healthy relationship with customer and provide them excellent support. 3. Prepare MIS reports and dashboards. (using with Advanced Excel and Power BI). 4.Update daily and monthly tracking file and keep up to date all necessary reports. 5. Update e way bills ( Single and console ) and create flight CN for booking purpose. 1. Resolve all customer queries via call, WhatsApp and email as well. 2. Maintain healthy relationship with customer and provide them excellent support. 3. Prepare MIS reports and dashboards. (using with Advanced Excel and Power BI). 4.Update daily and monthly tracking file and keep up to date all necessary reports. 5. Update e way bills ( Single and console ) and create flight CN for booking purpose.



Thomas Cook India Limited

• India
• Leisure, Travel & Tourism
• 700 & Above Employee

• Customer Relationship Executive

  • Dec 2021 - May 2022

  1. Sales of foreign exchange product (forex Cards and Foreign Currency). 2. Document Verification and VKYC through dedicated company video kyc app. 3.Conduct open market research to find new business opportunity. 4. Meeting with clients for the further business and provide the portal training as per business requirement. 5. Tally daily transaction and keep all customers record in excel, Prepare Daily and Monthly MIS. 1. Sales of foreign exchange product (forex Cards and Foreign Currency). 2. Document Verification and VKYC through dedicated company video kyc app. 3.Conduct open market research to find new business opportunity. 4. Meeting with clients for the further business and provide the portal training as per business requirement. 5. Tally daily transaction and keep all customers record in excel, Prepare Daily and Monthly MIS.