Solutions Consultant

• Aug 2022 - Present

- Lead end-to-end of CRM systems (Salesforce, ServiceNow), ensuring alignment with business processes and objectives - Collaborate with stakeholders to define requirements, configure the system, and customize workflows to optimize user experience - Conduct thorough analysis of client's business needs, identifying pain points and opportunities for process improvement - Train the IT & business users on the new process, create documentation and user guide, while promoting best practices - Lead end-to-end of CRM systems (Salesforce, ServiceNow), ensuring alignment with business processes and objectives - Collaborate with stakeholders to define requirements, configure the system, and customize workflows to optimize user experience - Conduct thorough analysis of client's business needs, identifying pain points and opportunities for process improvement - Train the IT & business users on the new process, create documentation and user guide, while promoting best practices

Associate Consultant

• Mar 2022 - Jul 2022

- Involve in a core banking system implementation project for a Taiwanese private bank in SIT phase - Coordinate with developers, internal stakeholders and end-users to ensure the system functionality is delivered - Manage user requirements on the client onboarding process, client management, output and internal reporting in the requirement functional specification documentation - Construct requirement traceability matrix - Assist in overall test execution including stakeholder engagement and defect management Show less

Assistant Software QA Engineer

• Jan 2019 - Aug 2020

Assistant Service Engineer

• Jul 2016 - Aug 2018