Experience

Diet Watchers
• Saudi Arabia
• Wellness and Fitness Services
• 1 - 100 Employee
• Development Specialist

  • Jul 2022 - Present

Richoux Restaurant Saudi Arabia
• Saudi Arabia
• Food and Beverage Services
• 1 - 100 Employee
• Operations Manager

  • Jul 2022 - Present


Shima Egypt

• Egypt
• Restaurants

• Brand Operations Manager

  • Jul 2021 - Jan 2022

  - Ensure execution of operating standards that optimize returns on assets and increases sales and improves profits. - Analyze and report weekly on controllable, sales and profits to ensure accurate and timely financial tracking. - Must be competent in developing and recommending operating plan, training budget and budget in addition to ensuring meeting established budgetary guidelines. - Ensure crisis management system is followed as requires to maintain efficient operations. - Ensure good public relations efforts as requires enhancing and preserving a good company image. 2. Sales - Set sales target of the responsible areas and drive sales to ensure achieve target. - Evaluate sales trends and take appropriate action plan to close the sales gaps. - Provide input to District Manager and Restaurant Manager on local programs to maximize the impact of Local Restaurant Marketing. 3. Costumer - Ensure 100% customer satisfaction at all time - Ensure all restaurants operate at a high quality level of Q.S.C. standard with emphasis on customer service while adhering to all health and safety company standards and procedures. - Ensure District Manager and Restaurant Manager resolves customer complaints in a proper and swift manner. Show less


Mori Co
• Egypt
• Restaurants
• 1 - 100 Employee
• Restaurant General Manager

  • Jun 2020 - Apr 2021

IHOP
• Restaurants
• 700 & Above Employee
• Restaurant Manager

  • Jun 2019 - Jun 2020

Alshaya Group
• Kuwait
• Retail
• 700 & Above Employee
• Restaurant Manager

  • May 2019 - Jun 2020


Applebee's Neighborhood Grill + Bar

• United States
• Restaurants
• 700 & Above Employee

• General Manager

  • May 2016 - Oct 2019

  Guest Positively interacts and visits with guests. Coach employees on how to deliver an excellent guest experience. Coach employees on how actions impact the guest experience. Coach employees on how to anticipate, identify and resolve issues that impact the guest experience. Investigates and follows up on guest complaints. Employee Models standards and expected behaviors grounded restaurant principles. Ensures employees are properly trained. Communicates goals and expectations to employees. Observes performance and directs activities of employee teams and individual employees; coaches employees on operational interpersonal and teamwork skills. Delivers positive feedback on good performance to employees; motivates employees to improve performance through constructive feedback and progressive discipline ( where appropriate ) Establishes and maintains a productive and fun environment in the department. Ensure employees receive the necessary support to achieve their goals. Financial Achieves restaurant financial goals as specifies for department of responsibility. Communicates areas of performance needing improvement to meet business plan to department employees as appropriate. Show less



Trium f&b company

• Operations Coordinator

  • May 2015 - May 2016

  Assist Managers in day-to-day coordination and management of business operational activities. Monitor, control and manage business operations to meet customer expectations and company goals. Liaise between customer and management to ensure smooth operations delivery. Coordinate and manage project tasks to ensure project delivery within allotted budget and timelines. Ensure compliance with company standards and procedures. Build and maintain strong customer relationship through regular meetings and communications. Evaluate current operational performance and provide strategic plan for improvements. Provide direction and guidance to internal teams to achieve performance targets. Identify problems in operations process and resolve them in quickly and timely manner. Follow standard operating procedures for efficient business operations. Maintain clear and accurate operations documents/procedures for reference purposes. Show less



Red Lobster

• United States
• Restaurants
• 700 & Above Employee

• supervisor

  • May 2011 - May 2015

  Guest Positively interacts and visits with guests. Coach employees on how to deliver an excellent guest experience. Coach employees on how actions impact the guest experience. Coach employees on how to anticipate, identify and resolve issues that impact the guest experience. Investigates and follows up on guest complaints. Employee Models standards and expected behaviors grounded restaurant principles. Ensures employees are properly trained. Communicates goals and expectations to employees. Observes performance and directs activities of employee teams and individual employees; coaches employees on operational interpersonal and teamwork skills. Delivers positive feedback on good performance to employees; motivates employees to improve performance through constructive feedback and progressive discipline ( where appropriate ) Establishes and maintains a productive and fun environment in the department. Ensure employees receive the necessary support to achieve their goals. Financial Achieves restaurant financial goals as specifies for department of responsibility. Communicates areas of performance needing improvement to meet business plan to department employees as appropriate. Show less


Hard Rock International
• United States
• Hospitality
• 700 & Above Employee
• Bar Supervisor

  • Feb 2009 - Feb 2011