Experience

Sedgwick Repair Solutions
• United States
• Consumer Services
• 1 - 100 Employee
• Midwest Field Services Manager

  • Mar 2020 - Present


The Hanover Insurance Group

• Insurance
• 700 & Above Employee

• Senior Field Property Claims Adjuster

  • Jan 2020 - Feb 2020

• Field Property Claims Adjuster

  • Jan 2016 - Jan 2020

  o Handling residential and commercial property claims requiring field investigations and inspections o Strong interpersonal communication skills: building positive relationships with clients, contractors, restoration vendors, and experts o Ability to interpret and explain policy, forms, endorsements and coverages to parties involved o Time management skills and ability to prioritize is a strength as demonstrated in file handling, projects and mentoring others while maintaining… Show more o Handling residential and commercial property claims requiring field investigations and inspections o Strong interpersonal communication skills: building positive relationships with clients, contractors, restoration vendors, and experts o Ability to interpret and explain policy, forms, endorsements and coverages to parties involved o Time management skills and ability to prioritize is a strength as demonstrated in file handling, projects and mentoring others while maintaining productivity and delivering results o Maintains positive team atmosphere and morale by adapting to change and encouraging positivity amongst peers by demonstrating a willing spirit and desire for perfection o Maintains high quality files in compliance with best practices and drives better claim outcomes o Always striving to do more: offering to handle more claims during times of heavier volume, offering peers assistance with activities due, traveling outside of territory consistently to assist others, assists unit manager with phone and approvals while out of the office o Assist with training new adjusters through ride alongs and creating a hands on training session including sketching and estimating knowledge o Year over year surpassing performance standards and expectations o Xactimate Level 2 certified – achieving 92.5% onsite/first call settlements YTD (Goal 80%) o Always striving to deliver satisfactory customer service –Results achieved 31.1% YTD (30% goal)

• Inside Property Claims Adjuster

  • Dec 2015 - Jan 2016

• Associate Property Claims Adjuster

  • Jun 2015 - Dec 2015

• Associate Property Claims Adjuster - Theft investigations

  • Feb 2015 - Jun 2015


Lincoln Heritage Life Insurance Company
• United States
• Insurance
• Final Expense Sales Consultant

  • Jun 2014 - Feb 2015

Verizon Wireless
• United States
• Retail
• 1 - 100 Employee
• Small Business Sales Consultant

  • Nov 2010 - Jun 2014


TDA Insurance & Financial Agency LLC

• United States
• Insurance
• 1 - 100 Employee

• Small Business Sales Consultant

  • Oct 2004 - Nov 2010

  o Assisted small business professionals with multi-line insurance needs – payroll services, group health benefits, property and casualty insurance to employees o Building relationships with prospects and clients handling all of their personal lines insurance needs including: getting to know, understand, and uncover each clients need and providing all of the products, services, and policies to cover those needs. o Mastered over 10 different industry wide software programs – Web based quote… Show more o Assisted small business professionals with multi-line insurance needs – payroll services, group health benefits, property and casualty insurance to employees o Building relationships with prospects and clients handling all of their personal lines insurance needs including: getting to know, understand, and uncover each clients need and providing all of the products, services, and policies to cover those needs. o Mastered over 10 different industry wide software programs – Web based quote tools for over 8 different insurance companies, ACS (Agency Computer Systems, Inc.), and Applied TAM (The Agency Manager). o Played a key role in the transition of company documents to an entirely paperless system, streamlining the records process, and making documents easily accessible to all staff. o Generated and delivered weekly presentations to networking groups including: Business Networking International and local Chambers of Commerce to drive increased sales opportunities o Utilized resources available to increase sales: cold calling campaigns, cross selling campaigns, and networking o Awarded Producer of the Year in 2006 for sales and operations support excellence. Show less o Assisted small business professionals with multi-line insurance needs – payroll services, group health benefits, property and casualty insurance to employees o Building relationships with prospects and clients handling all of their personal lines insurance needs including: getting to know, understand, and uncover each clients need and providing all of the products, services, and policies to cover those needs. o Mastered over 10 different industry wide software programs – Web based quote… Show more o Assisted small business professionals with multi-line insurance needs – payroll services, group health benefits, property and casualty insurance to employees o Building relationships with prospects and clients handling all of their personal lines insurance needs including: getting to know, understand, and uncover each clients need and providing all of the products, services, and policies to cover those needs. o Mastered over 10 different industry wide software programs – Web based quote tools for over 8 different insurance companies, ACS (Agency Computer Systems, Inc.), and Applied TAM (The Agency Manager). o Played a key role in the transition of company documents to an entirely paperless system, streamlining the records process, and making documents easily accessible to all staff. o Generated and delivered weekly presentations to networking groups including: Business Networking International and local Chambers of Commerce to drive increased sales opportunities o Utilized resources available to increase sales: cold calling campaigns, cross selling campaigns, and networking o Awarded Producer of the Year in 2006 for sales and operations support excellence. Show less