Experience

• 

  Sandyford Resources
• 

  Dell EMC

  • Greater Boston Area

  • Principal Software Engineer

    • Oct 2016 - Present
    • Greater Boston Area

    Operational Engineer for Dell/EMC's Elastic Cloud Storage (ECS). Customer facing engineering role which requires troubleshooting complex software and hardware issues in live production environments. Also help to build and maintain a comprehensive suite of internal diagnostic tools for working...

• 

  BlackBerry

  • Greater Boston Area

  • Customer Support Expert

    • Aug 2016 - Oct 2016
    • Greater Boston Area

    Transitional role as a product line was purchased from Apperian. Oversaw migrating internal systems such as our code repository (git) and build server (jenkins) among others to their equivalents at BlackBerry. This included configuring integration between tools to support our developers' fami...

• 

  Apperian, Inc.

  • Technical Support Manager

    • Sep 2015 - Aug 2016

    Filled many of the same roles as when I was an engineer when needed but was more of an escalation resource for my employees. Hired and managed two technical support engineers. Also assumed an active role in product management via weekly meetings with engineering and product owners to review and prioritize issues and potential new features support had uncovered.Notable Projects:Migrated the support ticketing system from Salesforce to Zendesk Coded a robust automation framework in python to make working with our product's APIs simpler. I used it to build a suite of support tools for common tasks and to my knowledge the framework is still in use today for internal tool building at Apperian.

  • Technical Support Engineer

    • Oct 2014 - Sep 2015

    Resolve customer issues using the EASE app distribution platform. This includes all aspects of the mobile development and distribution process. Common tasks included:1. Diagnose issues in our customers' applications by examining terminal output from xcode/android studio and/or unpacking the IPA or APK to manually search for irregularities2. Certificate management and application signing, 3. Troubleshoot platform issues for admins4. Troubleshoot network and mobile device issues for end users Notable Projects:Worked with development and engineering to assist during biweekly production system upgrades. Made substantial improvements in defining, and then automating several internal processes. One such project was to automate customized branding, signing, and distribution of the App Catalog (essentially a private app store) we provided to our customers.

• 

  Perfecto Mobile

  • United States
  • Information Technology & Services
  • 100 - 200 Employee

  • Technical Support Engineer

    • Jan 2014 - Oct 2014

  • Corporate Sales Representative

    • Dec 2011 - Dec 2013

  • Sales Development Representative

    • Mar 2011 - Nov 2011

    Qualified inbound leads before moving them on to reps and cold called into companies to generate new opportunities.

• 

  Cbeyond

  • Territory Sales Rep

    • 2010 - Mar 2011
• 

  Dees' Nursery and Florist

  • Oceanside, NY

  • Manager

    • Sep 2007 - Jun 2010
    • Oceanside, NY

    Trained and supervised between 5 and 30 staff (seasonal workers)Participated in buying trips, trade shows, and other industry events Organized marketing campaigns that included, email, merchandising, and product placement

• 

  Pat Hoey Productions

  • Account Executive

    • Sep 2009 - Dec 2009

    Generate sales leads for the companyOrganized marketing campaigns and constant contact strategiesProvide account service for our existing clients Office and logistical work related to organizing a home show

• 

  Vista Environmental

  • Employee

    • May 2008 - Aug 2008

    Provide landscape design and installation services to residential and commercial clientsSupervised employees at job sites

• 

  Dee's Nursery and Florist

  • Customer Service Rep

    • Sep 2001 - Aug 2007

    EmployeeMonitored and maintained inventoryManaged cash register