Experience

• 

  Lumen Technologies

  • Seattle, Washington, United States

  • Director Network Service Operations

    • Aug 2020 - Present
    • Seattle, Washington, United States
• 

  CenturyLink

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Manager Area Operations

    • Jan 2007 - Aug 2020

    Manager of Field Operations encompassing all disciplines of Telecommunications, leading a team of 7supervisors and 100+ Telecommunication Technicians. Responsible for both capital and expense budgets. Manage Large Business and Enterprise sales projects ensuring on-time completion of construction and installation of both copper and fiber services. Work directly with sales teams coordinating sponsorship events and implementing sales and targeted marketing strategies. Attend city council, economic development and local chamber meetings and events promoting Centurylink and the local community model. Facilitate sponsorship and volunteer opportunities and events within the local market engaging employees and providing marketing and sales opportunities.

  • Supervisor Network Operations

    • Mar 1999 - Jan 2007

    Held various positions within the Title of Supervisor Network Operations with Qwest. Supervised in both a call center and field operations environment. Managed performance, and productivity objectives, budget control and employee development. Responsibilty for load control, customer satisfaction, and process development.