Experience

Intelligent Business Partners
• South Africa
• 1 - 100 Employee
• Senior Sales Negotiator

  • Sep 2021 - Present


Intelligent Business Transfer

• United Kingdom
• Business Consulting and Services

• Lead Account Manager

  • Jan 2019 - Present

  • Build and maintain good relationships with clients. • Provide administrative support to both internal and external stakeholders at senior levels. • Maintain excellent process records via company's CRM • Process confidential information and documents in adherence to regulations. • Working together with other teams to implement administrative and management protocol. • Execute and enforce strategy within the organisation to ensure KPIs are met. • Act as a main point of contact to clients, provide ongoing support and advises to ensure clients’ needs are met. • Supply relevant information and dealing with queries effectively and efficiently. • Work alongside interdepartmental teams to ensure smooth transition of a client’s journey with the company. Show less



Manheim Auctions

• United States
• Automotive
• 1 - 100 Employee

• Corporate Sales Account Manager

  • Dec 2014 - Jan 2019

  - Managing customer relationships – focus on growing and developing mutually beneficial relationships with group customers and managing relationships in a way that the business can retain business and gain maximum value. - Maintain good reporting system via Salesforce. - Maintain excellent knowledge and understanding of products and services so as to ensure that all group opportunities are realised. - Generate sales for a portfolio of accounts and reach the company's sales target - Record and monitor sales target and progress for Central Sales Team. - Record all new enquiries and initiate leads and disseminate the information accordingly to group sales. - Search and manage new and additional group sales opportunities through campaign management work. - Provide a consultative and bespoke solution led service to ensure exceptional client support and service delivery. - Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients. Show less



Greggs

• Food & Beverages
• 700 & Above Employee

• Customer Service & Sales Supervisor

  • Nov 2011 - Dec 2014

  - Support the management team in working together to sustain a smooth operation. - Training of new staff in the company procedures and the on site systems. - Work closely with the Health and Safety team to ensure high standards are adhered to on site. - Record keeping and control of stock including batch production records. - Ad hoc logistics projects. - Overseeing the manufacturing and packing processes and exercising cost control. - Maintain customer relationship to achieve long-term retention and satisfaction for growth potential. - Maximise sales and profitability of thorough point of sales merchandising, controlling and monitoring product waste and stales. Show less



Golden Sands Resort by Shangri-La

• Apprentice

  • Sep 2009 - Dec 2009

  Kitchen Operation, Food & Beverage Service, Front Desk & Concierge Service, Room Division Department • Delivered top customer service in all customer facing departments of the hotel as well as money handling. • Assigned to assist the F&B department. I am flexible and tolerant, working aside many different personalities. • Efficient and organised and took initiative in terms of serving customers to ensure smooth operation and maximum customer satisfaction. Kitchen Operation, Food & Beverage Service, Front Desk & Concierge Service, Room Division Department • Delivered top customer service in all customer facing departments of the hotel as well as money handling. • Assigned to assist the F&B department. I am flexible and tolerant, working aside many different personalities. • Efficient and organised and took initiative in terms of serving customers to ensure smooth operation and maximum customer satisfaction.



Sheraton Subang Hotel & Towers

• Apprentice

  • Apr 2009 - Jun 2009

  Housekeeping Department, Food & Beverage Service, Front Desk & Concierge Service • Delivered great customer service and beyond. • Maintained a portfolio of guests accounts during the entire stay and after care. • Responsible for maintaining the up keeping of the F&B premise and presentation, making sure it is above the company standard. • Great customer service skills and multi-tasking, handling many different high profile customers. Housekeeping Department, Food & Beverage Service, Front Desk & Concierge Service • Delivered great customer service and beyond. • Maintained a portfolio of guests accounts during the entire stay and after care. • Responsible for maintaining the up keeping of the F&B premise and presentation, making sure it is above the company standard. • Great customer service skills and multi-tasking, handling many different high profile customers.