Experience

Behavioral Health Connections

• United States
• Mental Health Care
• 1 - 100 Employee

• Clinical Director

  • Sep 2021 - Present

  • Manages the overall day-to-day operations of Behavioral Health Connections.• Oversight of monthly expenses to ensure the operation is on target. • Provides overall supervision of BHC staff and delegates daily program responsibilities to support staff. • Coordinates the hiring, staffing and daily workflow management of Call Center staff. • Ensures employee weekly timesheets and payroll logs are correct and submitted timely to payroll personnel.• Assists with the daily deployment of mobile assessors and clinical through-put of patient placement at appropriate level of care. • Maintains excellent daily communication with the contracted client ER’s and Hospitals regarding patient case status; this includes the gathering of clinical updates on pending patients, the case review with attending medical personnel at referral sites, and the coordination of patient placement at receiving sites. • Process required Call Center reports (i.e. daily reports, Xferall reports)• Ensures proper and accurate data entry into referral system; assists with the compilation of customer service metrics for monthly client reports.• Manages employee performance of staff and employee relation issues for BHC.• Maintains staff by recruiting, interviewing, selecting, hiring orienting, training, scheduling, and generally supervising the employees. In addition, as necessary, responsible for disciplining employees, up to and including termination of employment. Show less

• Lead Clinical Coordinator

  • Sep 2020 - Sep 2021

  • Provide assistance to Clinical Manager for Clinical Oversight to Mobile Assessment Team Evaluators. • Provide consultations according to the patient’s individual needs.• Daily communication with contracted providers, clients, ER’s, and hospitals regarding patient case status. • Address any clinical complaints by referral sources, call center, or contracted clients in a timely manner. • Complete Monthly Scheduling • Assist with Payroll Processing. • Assist with Quality Audits.• Supervise Assessors and Review Clinical Assessments.• Assists with required Daily Reports. • Daily throughput of patient placement. • Interviewing and Training of Mobile/Tele-video Assessors. • Identify Additional Training Needs. Show less



Lighthouse Therapeutic Foster Care, Inc.

• United States
• Individual and Family Services

• Supervisor/Licensing Specialist

  • Oct 2014 - Dec 2021

  •Provide administrative and developmental supervision to case management staff, therapists and contractors, ensuring professional and sound operation of the organization. Ensure staff consistently meets personal and programmatic goals; provide corrective action revision if needed. •Coordinate and actively participate in client pre-placement planning processes. Conduct intense home study of prospective caregivers, and provide professional onboarding orientation, in-service and training courses, along with quarterly and annual compliance assessments. •Review, maintain and audit proprietary client data and documentation in accordance with State, County and organization guidelines. •Mediate client grievances and facilitate, and successfully resolve crisis intervention and on-call client services as needed. •Attend program-related organizational, community, coalition and committee meetings to identify, collect and analyze feedback, to provide quantifiable and actionable plans for improvements. Show less



Anchor Hospital

• United States
• Mental Health Care
• 1 - 100 Employee

• Social Worker / Therapist

  • Feb 2020 - Sep 2020

  • Conducting therapeutic services for patients, interviewing and developing the psychological history. • Developing appropriate treatment objectives, and treatment plan updates for patients • Participate in family sessions with patient and support system. • Conduct group therapy and individual therapy; children, adolescents and adults. • Assessing psychiatric and medical risks/needs of those who present for care; provision of treatment recommendation, immediate patient/client disposition, and making contact with collateral sources. Show less



Crescent Pines Hospital

• Therapist/ Case Manager

  • Oct 2019 - Jan 2020

  • Conducting therapeutic services for patients, interviewing and developing the psychological history. • Assessing the therapeutic needs of the individual and family. • Developing appropriate treatment objectives, and treatment plan updates for patients • Participate in family sessions with patient and support system. • Conduct group therapy and individual therapy; children, adolescents and adults. • Conducting therapeutic services for patients, interviewing and developing the psychological history. • Assessing the therapeutic needs of the individual and family. • Developing appropriate treatment objectives, and treatment plan updates for patients • Participate in family sessions with patient and support system. • Conduct group therapy and individual therapy; children, adolescents and adults.



Behavioral Health Link

• United States
• Mental Health Care
• 100 - 200 Employee

• Care Consultant

  • Apr 2019 - Oct 2019

  • Conducts telephonic interviews or initial text and chat screening to gather appropriate information necessary to link individuals to the appropriate service using established protocols. • Work with Clinicians, Care Consultants to assist with the screening process to support Clinicians and individuals served in the triage and referral process. • Utilizes assessment information and community resources to provide information and/or linkage and referral to services. • Completes appropriate documentation in accordance with established policies and procedures. Show less



Office of the Public Defender Atlanta Judicial Circuit

• Master Level Social Work Intern

  • Aug 2016 - May 2017

  •Managed administrative reporting systems of client records, consultations and services as required. •Performed initial assessment of new clients and appropriately allocated extensive resource options for rehabilitation programs, assisted living and transitional home options to best meet the needs of the client. Regularly served as an advocate for clients in the judicial court setting. •Provided supportive services to aide in transition from incarceration back into the community when necessary. •Conducted bio-psychosocial assessments of existing clients and with client’s permission, obtained relevant medical, psychiatric and social history from collateral sources to offer functional recommendation for preventative action and care. •Worked collaboratively with interdisciplinary team members on development and implementation of appropriate case planning and execution energies. Show less



SMITH TRANSITIONAL AND REHABILITATION SERVICES, INC.

• United States
• 1 - 100 Employee

• Parent Aide/Transporter

  • Apr 2015 - Feb 2016

  •Supervise sibling and family visits to ensure positive parenting and family interaction is modeled. Provide therapeutic notes and recommendations based on observations to agency supervisor and DFCS Case Manager. •Transport clients to school, family and sibling visits, medical or psychiatric appointments. •Provide Behavioral Aide Services for children within the home, school, and community who have various emotional and behavioral challenges. •Supervise sibling and family visits to ensure positive parenting and family interaction is modeled. Provide therapeutic notes and recommendations based on observations to agency supervisor and DFCS Case Manager. •Transport clients to school, family and sibling visits, medical or psychiatric appointments. •Provide Behavioral Aide Services for children within the home, school, and community who have various emotional and behavioral challenges.



Creative Community Services

• United States
• Individual and Family Services
• 1 - 100 Employee

• Family Consultant

  • Oct 2013 - Oct 2014

  •Responsible for engaging and assessing needs of youth aging out of foster care, including victims of neglect, physical and sexual abuse, to determine appropriate treatment plans and ongoing support, including medical, educational, vocational and recreational services. •Partnered with DCFS to facilitate investigations, as well as medical and treatment referrals. Advocated for clients in on-going legal proceedings. Demonstrated strict confidentiality at all times to protect clients’ privacy. •Provided holistic and comprehensive long-term case management services, including goal setting, progress monitoring and audit preparation to meet program goals and performance targets. •Offered budget-counseling expertise to clients to assist with developing a balanced financial plan. Show less



New Begginings Life Change Network Inc.

• Case Manager

  • Sep 2012 - Oct 2013

  •Researched and referred intervention services to children and educated parents on familial, developmental and academic needs of their children. •Served as representative for the organization at continuing educational courses and conferences, in compliance with state regulations. •Responded to crisis intervention and emergency situations as needed. • Long-term Case Plan Development and Goal Setting and consistently followed up to accurately monitor progress and determine next steps. •Advocacy and Referrals Show less



Fort Valley State University

• United States
• Higher Education
• 500 - 600 Employee

• Residential Life Coordinator

  • Oct 2009 - Sep 2012

  •Collaborate with the emergency response team with on-call responsibilities. •Make administrative and procedural decisions and judgments on sensitive, confidential issues. •Supervise and train employees, to include organizing, prioritizing, and scheduling work assignments as well as foster their ability adapt to a cooperative work environment. •Supervise staff of associates and resident assistants in completing daily tasks. •Perform in- service presentations to educate colleagues and other staff in accordance with University standards. Show less



YWCA USA

• United States
• Non-profit Organizations
• 700 & Above Employee

• Youth Counselor

  • Jun 2009 - Sep 2009

  •Assist youth with learning and developmental disabilities as well as other barriers in finding appropriate opportunities for employment through government funded programs •On-site visits of the jobs the youth received make sure they were progressing; no issues at home if so try our best to address them. •Collaborates with external agencies to implement and expand outreach opportunities and programs. •Coordinate and provide community-based social skills and character education programs to elementary and middle school students. •Instruct lessons on time management skills, dress for success, how to handle on the job issues. •Provide intervention services to children using individual treatment. Show less

• Campus Security Student Worker

  • Oct 2005 - May 2008