Experience

Elhelow Group

• Egypt
• Retail
• 1 - 100 Employee

• Warehouse And Distribution Manager

  • Jan 2020 - Present

  • Planning, organizing and controlling of Warehouse’ over-all operations and teams including; Inbound, Inventory and Outbound. • Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, organizing, directing, and training warehouse employees and establishing, monitoring, and managing operation goals. • Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, organizing, directing, and training warehouse employees and establishing, monitoring, and managing operation goals. • Develops warehouse operations systems by determining product handling and storage requirements; developing, implementing, enforcing, and evaluating policies and procedures; developing processes for receiving product, equipment utilization, inventory management, and shipping • Develops warehouse design by planning layout, product flow, and product handling systems; evaluating and recommending new equipment. • Implementing and developing new solutions on logistics issues Planning, organizing and controlling of Warehouse’ over-all operations Planning and monitoring the storage, delivery and dispatch of orders; Optimizing the utilization of all available resources and equipment, Overseeing stock control and processing orders; Managing the inventory in the storage area effectively, Managing and maintaining good relationships with all current partners, Ensuring quality, delivery budget and environmental objectives are met; Fulfilling objectives and directions from the operation's headquarters; Coordinating the use of automated and computerized systems; Keeping stock control systems up to date; Planning future capacity requirements, Local Suppliers arrangement. • Develops warehouse operations systems by determining product handling and storage requirements; developing, implementing, enforcing, and evaluating policies and procedures; developing processes for receiving product, Show less



Samnan Holding

• Saudi Arabia
• Retail
• 100 - 200 Employee

• After Sales Operations Manager

  • Dec 2015 - Aug 2017

  • Head of the company of maintenance and operation company one of Samnan Holding Group, which is taking care of maintenance, operation and Installation for the projects and normal customers • Direction, supervision and follow-up management of all technical operations and installations, maintenance to support sales team to achieve their goals. And optimization of all the financial and human resources in the company to ensure the company's leadership in the products sector Provided through the achievement of maximum productivity efficiency of existing products and the highest levels of quality, and constantly strive to provide new services. • Opening new after sales centers over the kingdom which support our sales companies and our customers. • Approve the training plan collaboration with the human resources administration. • Monitor staff performance & arrange necessary improvement & training programs required to insure that overall performance is within the ideal bell curve. • Motivating, organizing and encouraging teamwork within the workforce to ensure set productivity targets are met; • Planning and monitoring the storage, delivery and dispatch of orders; • Manage and direct more than 250 ( Managers, Supervisors, Engineers and technicians ) • Arrange the annual budget for the company and discuss with the CEO. • Plan the requirements of the company to meet with the company goals. • Optimizing the utilization of all available resources and equipment Producing regular reports and statistics on a daily, weekly and monthly basis. • Overseeing the development programs and procedures for the after sales services which ensure the best services for the customers. Show less



ABYAT

• Kuwait
• Retail
• 500 - 600 Employee

• After Sales Manager

  • Jun 2014 - Oct 2015

   Taking care of after sales department Outbound, Installation and Maintenance categories.  Supervision of more than 150 employees with different grades.  Manage and control customer deliveries and insure all customers’ orders are delivered on time. Customer satisfaction survey and complaints immediate solving. Ensure the customer satisfaction at all times and managing customer complaints. Understanding of financial management with the ability to set and deliver on agreed targets and budgets. Material management and stock control. Planning, Organizing and Controlling of After Sales over-all operations Optimizing the utilization of all available resources and equipment Producing regular reports and statistics on a daily, weekly and monthly basis. Implementing and developing new solutions on after sales issues. Organizing the recruitment and training of staff, as well as monitoring staff performance and progress; Define department KPI’s & Monitor personnel performance accordingly. Prepare & submit monthly key performance indicator reports to chairman. Set personnel yearly objectives targets & competencies required levels. Monitor staff performance & arrange necessary improvement & training programs required to insure that overall performance is within the ideal bell curve. Motivating, organizing and encouraging teamwork within the workforce to ensure set productivity targets are met; Planning and monitoring the storage, delivery and dispatch of orders; Optimizing the utilization of all available resources and equipment Show less

• Warehouse Logistics Manager

  • Feb 2012 - Jun 2014

   Taking care of warehouse operations and custom clearance activities. Ensuring the implementation of the Logistics strategy and operational processes Managing 3PL and 2PL warehouses of more than 20000 different items. Implementing and developing new solutions on logistics issues Planning, Organizing and Controlling of Warehouse’ over-all operations Planning and monitoring the storage, delivery and dispatch of orders;Optimizing the utilization of all available resources and equipment Overseeing stock control and processing orders; Managing the inventory in the storage area effectively Managing and maintaining good relationships with all current partners Ensuring quality, delivery budget and environmental objectives are met; Fulfilling objectives and directions from the operation's headquarters; Coordinating the use of automated and computerized systems;; Keeping stock control systems up to date; Planning future capacity requirements; Complete Clearance & Transportation to Warehouse within the Lead Time Cross county stock transfer managing ( among our branches)  Local Suppliers arrangement. Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely; Organizing the recruitment and training of staff, as well as monitoring staff performance and progress; Producing regular reports and statistics on a daily, weekly and monthly basis; Ensuring physical inventory counting is followed and using the results to find out the reasons of discrepancies, and define ways of resolving them. Studying and applying the best material handling equipment and packaging standards. Implement cost reduction principle in all aspects of warehouse transactions and activities. Show less

• Warehouse Logistics Sr. Officer

  • Jan 2009 - Feb 2012

   Planning, organizing and controlling of Warehouse’ over-all operations. Managing 3PL and 2PL warehouses. Inbound management & quality inspection. Ensure the PGR is done on time and put away as well. Warehouse management. Inventory management and stock audit. Overseeing all the picking and items arrangement process. Maintain housekeeping of warehouse and surrounding area Ensure that workplace’s health and safety requirements are met and take responsibility for the security of the building and stock. Issue Inventory report, IN/OUT status report, dead stock report, goods age report, Taking care of customer complaints and suggestions. Audit of daily labor and billing reports Always research to improve all warehouse operations according to company’s objectives Show less

• Outbound & Distributions Officer

  • Dec 2007 - Jan 2009

   Control and manage the out bound and the distribution section. Supervising the Fleet of 30 trucks, 30 drivers 10 supervisors and 60 labors plus 8 officers. Staff evaluation. Taking care of the new officers training  Taking care of the customer suggestions and complaints. Reviewing and updating all the reports before releasing it to HO. Creating the home delivery notes after releasing the sales orders  Make sure all the deliveries are picked completely and packed in the proper way and ready to load on the truck. Contact to the customer in case of confirming address or any change of the delivery date or timing. Distribute the deliveries according to the routing zones Make sure all the deliveries are delivered and confirmed on the system Visiting customers to monitor the quality of service they are receiving Coordinating with the call center department regarding calling customers for deliveries, returns or customers complaints Show less



Dakheel Aljassar Electrical Industries, Kuwait

• Warehouse Supervisor

  • Jan 2007 - Dec 2007

   Control and Manage all the warehousing process and procedures.  Taking care of all the operations runs inside the warehouse (inbound, warehousing and outbound)  Quality check and stock audit  Taking care of receiving, goods receipt and put away process.  Taking care of dispatching items to our customers accurate and on time.  Taking care of the encoding system.  Annual inventory  Warehouse arrangement and cleaning and Hygiene  Control and Manage all the warehousing process and procedures.  Taking care of all the operations runs inside the warehouse (inbound, warehousing and outbound)  Quality check and stock audit  Taking care of receiving, goods receipt and put away process.  Taking care of dispatching items to our customers accurate and on time.  Taking care of the encoding system.  Annual inventory  Warehouse arrangement and cleaning and Hygiene



The Sultan Center

• Kuwait
• Retail
• 700 & Above Employee

• Receiving Supervisor

  • May 2004 - Jan 2007

   Control and Manage the Receiving Department. Inductions and training for the new staff. Managed all the incoming and outgoing items.  Responsible for the encoding and confirmation of the invoices.  Controlling the scanning issues in the store Supervising the Receiving Area (Receiving, Returns and maintaining the inventory of goods in stock) Making sure all the received items are fully OK with excellent conditions as per the company polices and procedures. Making sure the receiving area is clean and organized. Make sure all the received items allocated per SKU. Coordination between the receiving dept and other depts. Preparing the sales reports (Daily, Weekly and Monthly) Show less

• Scanning Coordinator

  • Sep 2003 - May 2004

   Make the daily price change  Making the sales reports and send to the head office and store manager Solve the computer and scales problems  Control the inventory – and send the inventory reports to the finance Communicate with the MIS Dept (Main Internal Service) for all system-related matters  Communicate with the Buying Dept for the product-related matters Check the scanning and non-scanning products and solve its problems Using the GroupWise system to compose and receive E-mail Making the retail adjustment Report and confirm in the system In Charge to make the transfer In-Out the store In Charge to make the returns to the warehouse and to the suppliers In Charge to make the shrink (aware and control Show less



Metro Markets

• Egypt
• Retail Groceries
• 200 - 300 Employee

• F.M.C SUPERVISOR

  • Apr 2001 - Sep 2003

   Make the daily price change Making the sales reports and send to the head office and store manager Solve the computer and scales problems  Control the inventory – and send the inventory reports to the finance Check the scanning and non-scanning products and solve its problems In Charge to make the transfer In-Out the store In Charge to make the returns to the warehouse and to the suppliers In Charge to make the shrink (aware and control) Receiving & Return goods from direct supplier  Check Barcode Review add to stock (invoices, returns, transfers and shrink) Print all reports for headquarter Data Entry Show less

• Call Center Agent

  • Aug 2000 - Apr 2001

   Manage the delivery call center operation  Position the orders to designated store according zone of each store Gathering information concerning order time and accuracy  Consulted sales report and comparable store sales Send the sales report to the head office Solve the customer complaints and suggestions