Shanley Carlton
Digital Creative Lead and Solutions Architect at CultureVerse- Claim this Profile
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English Native or bilingual proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Al Tessmer
Shanley is very committed to her work and to her team. She is a strong communicator who seems to take her work very seriously!
Al Tessmer
Shanley is very committed to her work and to her team. She is a strong communicator who seems to take her work very seriously!
Al Tessmer
Shanley is very committed to her work and to her team. She is a strong communicator who seems to take her work very seriously!
Al Tessmer
Shanley is very committed to her work and to her team. She is a strong communicator who seems to take her work very seriously!
Credentials
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Motorcycle Safety Foundation Basic Rider Course
Motorcycle Safety Foundation -
PADI Open Water Diver Course
PADI
Experience
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CultureVerse
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Australia
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Public Relations and Communications Services
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1 - 100 Employee
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Digital Creative Lead and Solutions Architect
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Jul 2021 - Present
Support and manage program and project completion. Lead discovery workshops with partners around project potentials and brainstorm possibilities. Plan, direct, and/or complete project work including training, design, curation, and content creation. Ensure adherence to budget, planning, and project goals while remaining flexible and agile in the face of change. Conduct outreach to individuals and non-profit organizations, guided by CultureVerse’s mission statement, strategic plan, and program priorities. Research potential project partners and bring them to the attention of the team. Introduce potential project partners to our technology solutions and help determine which solutions may fit their needs. Create content for CultureVerse. Create digital media assets as needed for CultureVerse and partners. Create digital design assets as needed to complete projects Collect and analyze qualitative and quantitative data to tell the true story of the performance of internal and external programs and projects with a focus the mission of CultureVerse Show less
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Saganworks
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United States
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Software Development
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1 - 100 Employee
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Customer Success Specialist
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Feb 2020 - Jul 2021
Responsible for performing professional services for clients. Built relationships, conducted discovery workshops, consulted and managed multiple projectsResponsible for managing customer support for B2C and B2B users. Performed troubleshooting/QA as necessary for users and clientsCreated quality content for marketing, clients, and for our help center. Curated and designed 3D immersive experiences, created and edited video content, wrote help articles, interviewed and hosted webinars, and designed a relevant and effective online self-serve knowledge baseConducted user experience testing and interviews, analyzed findings, distilled information, and made solution recommendations. Evaluated and mapped the flow of the customer journey. Show less
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Quality Assurance Testing and Customer Support Manager
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Oct 2018 - Feb 2020
Developed and maintained extensive test plans, then tested and triaged issues with product team. Developed an onboarding campaign for acquiring new users. Managed a team of QA interns
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TechTown
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Events Services
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DTX Launch 2018 Intern
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May 2018 - Aug 2018
Developing a tech-related startup idea through ongoing and extensive customer discovery. Acquiring entrepreneurial skills through local coaching, feedback, and mentorship Developing a tech-related startup idea through ongoing and extensive customer discovery. Acquiring entrepreneurial skills through local coaching, feedback, and mentorship
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General Motors
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United States
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Motor Vehicle Manufacturing
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700 & Above Employee
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Studio Design Engineer
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Feb 2017 - Oct 2017
Worked with automotive exterior designers to enable design while meeting regulatory requirements and company best practices. Also ensured the manufacturability of parts with visible exterior surface and reduced/offset cost to meet budget while also meeting engineering requirements. Liaised between engineering and design to deliver the best product to our customers. Worked with automotive exterior designers to enable design while meeting regulatory requirements and company best practices. Also ensured the manufacturability of parts with visible exterior surface and reduced/offset cost to meet budget while also meeting engineering requirements. Liaised between engineering and design to deliver the best product to our customers.
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Quality Engineer
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Aug 2016 - Dec 2016
At the Detroit-Hamtramck Assembly Center investigating assembly issues as they surface on the (four) programs (Chevrolet Volt, Chevrolet Impala, Buick Lacrosse, Cadillac CT6) housed at DHAM, with a focus on the CT6. Coordinating with suppliers, line operators, and engineering to address 7 diamonds, particularly as it comes to supplier quality
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Vehicle Performance Engineer
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Aug 2015 - Aug 2016
At the Milford Proving Grounds working in vehicle development, calibrating and validating chassis controls sub-systems
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Vehicle Performance Student Intern
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Jan 2014 - Feb 2014
Aided in development for GM’s small cars including the Cruze, Sonic, Spark, Encore, and Verano in areas of noise & vibration, ride & handling, energy, and chassis controls. Coordinated and carried out experiments requiring microphone/accelerometer setup and collection of noise/vibration data, then followed by analysis performed with other engineers. Aided in development for GM’s small cars including the Cruze, Sonic, Spark, Encore, and Verano in areas of noise & vibration, ride & handling, energy, and chassis controls. Coordinated and carried out experiments requiring microphone/accelerometer setup and collection of noise/vibration data, then followed by analysis performed with other engineers.
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Vehicle Performance Student Intern
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May 2013 - Aug 2013
Aided in development for GM’s small cars including the Cruze, Sonic, Spark, Encore, and Verano in areas of noise & vibration, ride & handling, energy, and chassis controls. Coordinated and carried out experiments requiring microphone/accelerometer setup and collection of noise/vibration data, then followed by analysis performed with other engineers. Also benchmarked competitors, designed and conducted a customer clinic with a team of 11 other engineers, assisted in media prep and vehicle transportation logistics, and liased with the Orion manufacturing plant as necessary. Show less
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Concept Vehicle & Integration Summer Intern
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May 2012 - Aug 2012
Intern, Concept & Vehicle Integration: Investigated rapid prototyping for concept vehicles (products, suppliers, methods, and applications), assisted in Finite Element Analysis (FEA) through NX, assisted in static testing of upcoming car display, analyzed material properties of new carbon fiber for future concept vehicles Intern, Concept & Vehicle Integration: Investigated rapid prototyping for concept vehicles (products, suppliers, methods, and applications), assisted in Finite Element Analysis (FEA) through NX, assisted in static testing of upcoming car display, analyzed material properties of new carbon fiber for future concept vehicles
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Education
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2011 - 2015
University of Alabama
Bachelor’s Degree, Mechanical Engineering -
2014 - 2014
Politecnico di Torino
Study Abroad, Automotive Engineering
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