Experience

雲發互動科技

• Taiwan
• Software Development
• 1 - 100 Employee

• Senior Customer Success Representative

  • Apr 2022 - Present

• Customer Success Representative

  • May 2021 - Apr 2022



FunNow

• Taiwan
• Technology, Information and Internet
• 1 - 100 Employee

• Beauty & Massage Account Manager

  • May 2020 - Apr 2021

  Maintain and strengthen the existing customer relationships, handle within more than 700 stores of massage, hairdressing and beauty. Analyze and review the market regularly to understand customer expectations and needs.Increase merchants' performance growth via introducing digitalising and online sales modules, and advising clients with more competitive sales plans through data analysing. Cross-functional collaborate, conceive and execute online and offline market campaign, project developing and brand building.Communicate and correspond with offline service experience and customer service.Ensuring excellent service quality to enhance consumer satisfaction and increase evaluation rate.

• Assistant Account Manager

  • Jan 2019 - Apr 2020

• Sales Assistant Manager (Intern)

  • Jul 2017 - Dec 2018

  Customer developed, cold-calling, contracted, sales plans formulated and price negotiated in both restaurant and beauty industries.Clarified, solved and gathered the needs and feedback during customer service shifts.



Grape King Bio

• Taiwan
• Biotechnology Research
• 1 - 100 Employee

• Product Planning Intern

  • Sep 2016 - Jan 2017

  Proposed a new product plan via market information gathering and analysing competent products. Planned an energy drink promoting activity in campus, designed online offline sales interaction. Proposed a new product plan via market information gathering and analysing competent products. Planned an energy drink promoting activity in campus, designed online offline sales interaction.