Experience

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  Coalition for a Better Acre

  • Director of Operations

    • Nov 2020 - Present
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  Mary Kay Independent Beauty Consultant

  • Mary Kay Beauty Consultant

    • May 2012 - Present

    Beauty Consultant with Mary Kay; Enriching Women's Lives and Making Women Feel BeautifulProvide skin care classes and facials, teach women how to take care of their skin.Grow my team by sharing the Mary Kay business opportunity and helping others start and grow their own businesses.

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  Project LEARN Inc

  • United States
  • Philanthropic Fundraising Services
  • 1 - 100 Employee

  • Associate Director of Development & Programs

    • Jul 2019 - Nov 2020

  • Alumni & Engagement Coordinator

    • Oct 2017 - Jul 2019

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  IBM Resilient

  • Cambridge Massachusetts

  • Senior Manager Marketing Operations

    • Aug 2015 - Sep 2017
    • Cambridge Massachusetts

    Manage technical aspects of Google Analytics, Hubspot, and Salesforce.com to generate, distribute, and report on leads. Establish and maintain scalable processes that ensure best practices in campaign and lead management. Create and maintain metrics reporting on marketing and sales activities, ef...

• 

  Constant Contact

  • United States
  • Advertising Services
  • 700 & Above Employee

  • On-Boarding, Support and Partner Operations Manager

    • Apr 2012 - Aug 2015

    Manage employees working to support current active partners, as well as on-board potential and new reseller partners through the Constant Contact Solution Provider Program. Assist in the support and on-boarding as needed.Work with new partner recruitment/marketing team to continue to grow our program and increase our funnel of new and potential partners. Manage our internal referral program. Increase new partner productivity, ensure partners are on-boarded efficiently both during the deployment process as well as in their first few months of partnering.Strategic planning to develop and grow reseller program.

  • Solution Provider On-Boarding Specialist

    • Jun 2011 - Apr 2012

    Responsible for following up on all inquiries and submitted applications for the Solution Provider Program. Onboard all new solution provider partners.Process includes application qualification and deployment in Salesforce.com. Determine a partner’s potential using scoring criteria. Triage partner based on responses. Effectively on-board new partners by educating them on the tools and resources they have available to them as a partner.Actively follow up with new partners who do not respond immediately to initial efforts at contact. During the on-boarding process develop an understanding about the partner and their business model and further qualify their potential to generate paying accounts.Identify companies with the potential to generate a significant number of paying accounts and work with the partner team to successfully handoff to account managers. Exceed monthly new signup objectives as well as program revenue goals.

  • Solution Provider Support Specialist on the Partner Team

    • Feb 2011 - Jun 2011

    Assist partners with the partner guidelines; present Partner Orientation bi-weeklyTrack Email Campaign Results to Determine what is successful; Solution Provider Revenue Share Schedule Tracking; Accounting Administration / Single Billing Default Monitoring and Clean UpAnswer Solution Provider inbound lines and check voicemail, handle all email into the Solution Provider Mailbox; Maintain and update CRM dailyGo Through Solution Provider Leads – these are leads driven through various marketing channels and not the main inquiry; Coordinate recruiting efforts with other vertical channel account managersDirect liaison between Customer Support Department and Solution Provider TeamContribute to the definition of partner profiles as they evolve,Attend Constant Contact appropriate partner meetings

  • Associate Customer Support Specialist

    • Jul 2010 - Jan 2011

    Respond promptly and thoroughly to support inquiries via telephone and live chat, act as first point of contact for customer inquires on billing, compliance, and general inquiries.Provide online demonstrations and educate customers on the features and online help resources available to enhance their use of the Constant Contact product.Work with customers not in compliance with Constant Contact's permission and anti-spam policies to adopt best practices in becoming a "trusted emailer."Independently resolve technical and customer support issues and escalate cases when appropriate; Provide valuable "front line" feedback on defects and enhancements to the Product Marketing and Engineering teams Seek and recommend ideas to help cultivate the FAQ/Knowledge Base used by all customers and Constant Contact Customer Support staff.

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  Bowdoin College

  • Brunswick ME

  • Residential Life Staff

    • Aug 2007 - May 2010
    • Brunswick ME

    Proctor in first year dorm, Resident Assistant in upper-class dorms; work with students and staff to organize dorm-wide and campus-wide events; spent evenings on duty in first year dorms; Office assistant in the Residental Life Office answered telephone, created mailings, and worked on office pro...

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  The Revolving Museum

  • Lowell, MA

  • Internship

    • Jun 2009 - Aug 2009
    • Lowell, MA

    I was a summer intern at the Revolving Museum in Lowell. I worked on projects, filing, answered phones and took messages, and worked with the youth programs, organizing and helping create art through community work, including volunteering at the Lowell Folk Festival.

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  Hannaford Bros. Co.

  • Grocery Associate

    • Aug 2002 - Dec 2008

    I efficiently kept aisles neat and stocked. I kept customers coming back through personal interactions throughout my workday. I have the ability to multitask and change tasks quickly. Good memorization skills helped me quickly learn where grocery items were in order to assist customers. Friendly,...