Experience

Expand Furniture
• Canada
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee
• Customer Service Representative

  • Sep 2020 - Present


Aurora Cannabis Inc.

• Canada
• Pharmaceutical Manufacturing
• 500 - 600 Employee

• Client Care Specialist - Registration

  • Mar 2019 - Aug 2020

  Downloading faxes from an e-fax system and uploading them to patient accountsReviewing and approving Compassionate Pricing documents based off of financial information sent in by the patient or their clinicManually create, update, and adjust client information based off of the faxes we have receivedCalling clients to verify discrepancies in their documentationAssisting our Veteran patients even further, by adding reimbursement approvals to their accounts, processing their documents via an expedited fax line, and speaking directly with Blue Cross in regards to their accounts Show less

• Client Care Specialist - Support

  • Feb 2018 - Mar 2019

  Helped medical cannabis patients looking for assistance with our website, including technical support, order support, and general cannabis/industry inquiries, via phone, live chat, and emailHandled escalations from irate clients and investorsAssisted our Veteran clients by submitting their documentation to Blue Cross for medication reimbursement

• Client Care Specialist - Sales

  • Jun 2017 - Feb 2018

  Help patients access legal medical cannabis by assisting with over the phone ordersAnswer questions regarding the ACMPR, product knowledge, and general cannabis inquiriesTraining and shadowing new hires in the sales department



LUSH FRESH HANDMADE COSMETICS North America

• Canada
• Personal Care Product Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Oct 2014 - May 2017

  Assisted customers with questions or concerns via social media (Facebook, Instagram, Twitter, YouTube), live chat, and email. Created and executed training sessions for product releases and assisted with onboarding during the holiday season Volunteered with Lush through the Charity Pot program Assisted customers with questions or concerns via social media (Facebook, Instagram, Twitter, YouTube), live chat, and email. Created and executed training sessions for product releases and assisted with onboarding during the holiday season Volunteered with Lush through the Charity Pot program