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Seline Mabaso profile image

Seline Mabaso

commercial officer at nkana water and sewerage
Intro Book
Seasoned professional with experience in management, sales, and marketing.
  • Claim this Profile
Location
Kitwe, Copperbelt Province, Zambia, ZM
Skills
  • Management
  • Sales
  • Customer Service
  • Marketing
  • Analysis
  • Show all
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Bio

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Seline Mabaso is a seasoned professional with extensive experience in management, sales, customer service, marketing, and analysis. She has held various roles in companies such as NKANA Water and Sewerage, Supreme Furnishers Pty Ltd, Lechwe Education Trust, and Robert Hudson. Seline has a strong educational background, holding a BBA degree from Northrise University NDOLA and a Diploma in Marketing from UNZA.

Experience

  • nkana water and sewerage
    • HEADOFFICE-RIVERSIDE
    • commercial officer
      • Jan 2013 - Present
      • HEADOFFICE-RIVERSIDE

      collections through disconnections, customer care,payment plans.customer carebilling

  • NKANA WATER AND SEWERAGE COMPANY
    • DDACC OFFICER
      • Jan 2006 - Present

      AND DIRECT DEBIT (DDACC) MANAGERManaging of Direct Debit and BankingCustomer Care all aspectsCustomer Correspondence for Commercial ManagerAdvertising -radio, marketing for ddacccommercial dept script writing for radio ads

    • seline mabaso
      • May 2011 - 2013

      collectionsresolving customer complaintscustomer relationscommercial reports- daily, weekly and monthly

  • 2004-2005 AHC MINING MUNICIPAL SERVICES KITWE O...
    • CALL CENTRE OFFICER
      • 2004 - 2005

      Ensured proper recording and resolution of complaintsCarried out regional surveys on customer services

  • ahc mining municipal council
    • CUSTOMER RELATIONS TRAINING OFFICER
      • Jan 2003 - Dec 2004

      Organize educational workshops to train regional staff in customer relations(both technical and commercial departments). CUSTOMER CARE AND COMPLAINT MANAGEMENTExpedite resolution of unresolved complaints by the customer service officers.

  • SUPREME FURNISHERS PTY LTD
    • SALES ADVISOR
      • Jan 1997 - Jan 2003

      Generated an average of K50million in monthly sales, K600million annually in new businessEnsuring a sales target of k24 million was achieved every mthEnsuring customer satisfaction and after sales serviceVisiting customers and maintaining positive relationshipsEstablishing the purchase of new cat...

  • LECHWE EDUCATION TRUST
    • FRONT OFFICE -MARKETING
      • Jan 1994 - Jan 1996

      Handled enrollment recordsMarketed school facilities, Boarding and available studies Responsibilities included identifying clientele requirements, analyzing competitive position.Determine market potential and develop advertising strategy to bring more clients on board. Lead Market Research to...

  • ROBERT HUDSON
    • PERSONAL ASSISTANT TO CHIEF EXECUTIVE
      • Jan 1992 - Jan 1993

      Compilation and submission of financial reportsClient correspondence

Education

  • 2014 - 2018
    NORTHRISE UNIVERSITY NDOLA
  • 2000 - 2008
    DIPLOMA UNZA
  • Mpelembe Secondary School
  • Nkana trust school

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