Experience

Fraser Suites Harmonie Paris la Défense

• France
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Jul 2022 - Present

• Assistant Front Office Manager

  • Feb 2022 - Jun 2022



AccorHotels

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Front Desk Supervisor

  • Oct 2018 - Feb 2022

  Hôtel Mercure Paris Centre Tour Eiffel 4* 405 rooms Hôtel Mercure Paris Centre Tour Eiffel 4* 405 rooms



ibis, ibis Styles, ibis budget

• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Apr 2017 - Oct 2018

  Ibis Paris Gennevilliers 3* 60 roomsEstablishing of the monthly planning and managing a team of 11 people, ensuring their professional development.Assisting the hotel manager in his missions of animation, management and marketing.Research of potential clients and preparation of commercial offers.Managing the clients conflicts.Billing and cash register control. Preparation of bank remittances.Managing reservations for leisure and business groups.Optimisation of occupancy and turnover.Monitoring and follow-up of receivable and permanent accounts.Reception of the guests, reservation systems management. Show less

• Receptionist and group reservations manager

  • Mar 2016 - Mar 2017

  Ibis Paris Gennevilliers 3* 60 roomsReception of guests, complete reservations management, hotel software management: FOLS, TARS, ResaWeb. Supervision of trainees.Promotion of the Accor group loyalty program by adapting the arguments according to the needs of the customer (the best seller of the Ibis Business and Business Plus cards).Launching and promoting the hotel on social networks.Replacement of the Accommodation Manager for 2 months:- Reservations of the groups- Optimisation of occupancy and turnover- Monitoring and follow-up of receivable and permanent accountsResponsible for group reservations since January 2017. Show less

• Waitress restaurant and bar

  • Sep 2015 - Feb 2016



Highscore Field Marketing

• Hostess

  • Apr 2015 - Jun 2015

  Hostessing for many different brands among of which: ▪ Ben&Jerry's, Magners Berry Hostessing for many different brands among of which: ▪ Ben&Jerry's, Magners Berry



Silk Club

• Portugal
• Food & Beverages
• 1 - 100 Employee

• Waitress

  • Jun 2014 - Aug 2014

  ▪ Regular service and special events catering in one of the most prestigious terrace lounges in Europe ▪ Regular service and special events catering in one of the most prestigious terrace lounges in Europe



EVA Transportes SA

• Truck Transportation

• Bus Stewardess

  • Oct 2011 - Dec 2013

  ▪ Reception and monitoring of passengers during the journey, problem solving, catering service, tourist advice ▪ Reception and monitoring of passengers during the journey, problem solving, catering service, tourist advice



BTRUST

• Canada
• Retail Groceries
• 1 - 100 Employee

• Congress and Fair Hostess

  • May 2011 - May 2011

  ▪ Expofranchise - Lisbon Congress Centre 2011 ▪ Logitrans – Estoril Congress Centre 2011 ▪ Expofranchise - Lisbon Congress Centre 2011 ▪ Logitrans – Estoril Congress Centre 2011