Community Outreach Committee Chair/Volunteer Children's English Tutor

• Jan 2023 - Present

Medical Coding/Billing Specialist

• Oct 2021 - Aug 2022

Assigned ICD-10-CM, CPT E/M, and HCPCS codes to Inpatient Consult and Follow-up services for five specialists at nine area hospitals. Entered new patient information and updated existing patient data in the Aprima EHR system. Recorded hospital charges in Aprima and submitted claims to insurance companies. Researched, resolved, and reprocessed any denied claims. https://www.westcoastid.com/ West Coast Infectious Diseases, PA is a physician group dedicated to providing quality and compassionate care in the treatment of Infectious Diseases such as COVID-19, MRSA, HIV, Hepatitis B & C, Cellulitis, Osteomyelitis, Fever and others. Show less

Front Office Associate

• Feb 2020 - Nov 2020

Responsible for release of Medical Records per HIPAA guidelines. Scanned medical records and entered demographic data into EMR software. Verified insurance coverage for new and existing patients using Availity and Waystar. Collected co-payments, co-insurances, and prepared bank deposits. Scheduled appointments and obtained demographic information from new patients. Responsible for release of Medical Records per HIPAA guidelines. Scanned medical records and entered demographic data into EMR software. Verified insurance coverage for new and existing patients using Availity and Waystar. Collected co-payments, co-insurances, and prepared bank deposits. Scheduled appointments and obtained demographic information from new patients.

Customer Service Representative

• Dec 2017 - Oct 2019

Provided clerical support for store administrative and accounting functions. Created documentation for and implemented store opening and closing procedures. Balanced daily financial transactions, prepared bank deposits, and created and analyzed daily customer financial reports. Handled customer issues in a positive, professional, and timely manner. Entered customer data and concerns into CRM Salesforce. Interviewed, trained, and supervised several new CSR employees. Provided clerical support for store administrative and accounting functions. Created documentation for and implemented store opening and closing procedures. Balanced daily financial transactions, prepared bank deposits, and created and analyzed daily customer financial reports. Handled customer issues in a positive, professional, and timely manner. Entered customer data and concerns into CRM Salesforce. Interviewed, trained, and supervised several new CSR employees.