Experience

Dark Matter Coffee

• United States
• Food and Beverage Services
• 1 - 100 Employee

• General Manager - Electric Mud Coffee Bar

  • Feb 2021 - Present

  • Directly manage five employees (scheduling, reviews, training)• Manage and report inventory and sales• Develop and refine processes for opening/closing/deep cleaning to increase efficiency and ensure consistency

• Barista - The Mothership

  • Oct 2019 - Feb 2021

  • Prepare and serve food and beverages• Manage cash drawers• Assist back-of-house production to help meet holiday demands



Cap for Kids

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Second Vice Chair of Board & Director of Marketing

  • Nov 2018 - Present

  - Manage conventions and fundraising/awareness events - Raised over $5000 in a weekend at Denver Pop Culture Con 2019 - Organized the first annual Captain America Shield Drawing in January 2019, which attracted over 30 people and raised over $500 - Develop and promote social and blog content - Increased Facebook following by 20% in first 6 months - Started IG from scratch; gained over 300 followers - Report and analyze web, social and blog metrics - Seek private and corporate donations



New Century Software

• United States
• Oil and Gas
• 1 - 100 Employee

• Marketing Specialist

  • Oct 2018 - Aug 2019

  - Manage company events, including the annual User Conference, tradeshows, and regional seminars & workshops - Conduct product & service rollouts- Develop & execute email, social and advertising campaigns- Develop & promote blog content- Track and report leading & lagging metrics for web traffic and campaigns

• Operations Analyst

  • Jan 2018 - Oct 2018

  - Maintained, refined, and optimized the Company Software Development Lifecycle (SDLC) process- Maintained the Software Team release schedule and reported leading metrics that impact the schedule- Coordinated long-term project planning, including documentation of future releases and Release Definition (RDD) process- Maintained and refined processes and systems for gathering and analyzing direct customer feedback- Coordinated Software's role in events and outbound communications, including, but not limited to blogs, product promotional materials, web pages, webinars and demos

• Release Coordinator

  • Jan 2016 - Jan 2018

  - Implemented and utilized Scrum framework to track and manage software development projects (Certified Scrum Master, 2016)- Prepared and reviewed product and script release packages- Interdepartmental reporting on Sprint and Release progress and scheduling- Assisted with testing and documentation- Process development and system cleanup

• Communications Specialist

  • Mar 2014 - Jan 2016

  - Wrote and edited Product Documentation- Created Marketing materials (including email campaigns, web copy, social media, etc.)- Planned Events (including the annual Client Conference and trade shows)- Conducted high-level software audits for usability- Assisted multiple departments with administrative tasks



Mustard Seed Market & Cafe

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Customer Service/Cashier

  • Jul 2012 - Jan 2014

  - Maintained a vast knowledge of the store’s products and services to assist customers and suppliers- Screened calls and communicated with every department and upper management- Maintained educational literature- Assisted managers with cashier training and assistance- Provided excellent cashier service by ringing product efficiently (i.e. memorizing catalogues of bulk and produce PLUs) - Maintained a vast knowledge of the store’s products and services to assist customers and suppliers- Screened calls and communicated with every department and upper management- Maintained educational literature- Assisted managers with cashier training and assistance- Provided excellent cashier service by ringing product efficiently (i.e. memorizing catalogues of bulk and produce PLUs)



Barnes and Noble

• United States
• Book and Periodical Publishing

• Bookseller/Barista

  • Jan 2007 - Jan 2014

  - Cross-trained in every department- Excelled in selling memberships and gift cards- Supported the company’s bottom line by upselling and making suggestions based on the customer’s interests- Maintained clean working and dining areas in café - Took inventory in café and on book floor- Prepared food (grill sandwiches, bake cookies, etc.) and beverages- Assisted customers in finding and ordering book - Cross-trained in every department- Excelled in selling memberships and gift cards- Supported the company’s bottom line by upselling and making suggestions based on the customer’s interests- Maintained clean working and dining areas in café - Took inventory in café and on book floor- Prepared food (grill sandwiches, bake cookies, etc.) and beverages- Assisted customers in finding and ordering book



The Wireless Center

• United States
• Wireless Services
• 1 - 100 Employee

• Public Relations Manager

  • Oct 2011 - Jun 2012

  - Maintained the brand image through social media, email campaigns, events and Chamber of Commerce relations for 80+ Verizon Wireless retail stores - Assisted the marketing team in conducting advertising campaigns (designed ads, wrote scripts, coordinated their implementation with publications and radio stations)- Developed newsworthy programs (phone recycling and holiday toy drives) to garner press coverage for the stores- Assisted with marketing and event planning efforts for the brand’s sister company, YellowLite (solar panel design and installation)



Richland County Mental Health and Recovery Services Board

• Public Relations and Marketing Intern

  • May 2010 - Aug 2010

  - Assisted the Director of Program Management & Public Relations in raising awareness for a tax levy that the board passed in the November 2010 election- Designed promotional materials for the campaign (such as fliers, billboards and yard signs)- Trained my supervisor on Adobe Suites- Assisted with coordinating events (campaign kick off, annual dinner and local parades) to raise awareness in the community for the levy and the Board’s programs- Helped coordinate an annual Recovery Services conference (i.e. created promotional materials, scheduled speakers and volunteers, attended committee meetings)



The Burr Magazine

• Newspaper Publishing
• 1 - 100 Employee

• Director of Public Relations and Marketing

  • Jan 2010 - May 2010

  - Developed the program, set a precedent for successors (as first to hold the position)- Maintained social media content for the magazine (promoted staff blogs, developed relationships with local organizations to acquire giveaways for Facebook and Twitter)- Increased awareness of the publication (developed and distributed promotional materials throughout campus)- Organized a launch party featuring local food and bands to celebrate the release of the new issue - Developed the program, set a precedent for successors (as first to hold the position)- Maintained social media content for the magazine (promoted staff blogs, developed relationships with local organizations to acquire giveaways for Facebook and Twitter)- Increased awareness of the publication (developed and distributed promotional materials throughout campus)- Organized a launch party featuring local food and bands to celebrate the release of the new issue



The Daily Kent Stater

• Student Life Reporter

  • Jan 2010 - May 2010

  I covered stories about online enrollment, students' views on the 1970 shooting, the stress of being a student, etc. I refined my writing skills, while learning about life on campus.Please visit http://www.kentwired.com/search/?t=article&d1=&q=Sarah+Spaulding for a list of some of my published articles. I covered stories about online enrollment, students' views on the 1970 shooting, the stress of being a student, etc. I refined my writing skills, while learning about life on campus.Please visit http://www.kentwired.com/search/?t=article&d1=&q=Sarah+Spaulding for a list of some of my published articles.