Office Manager

• Jul 2021 - Present

Office & Facilities Coordinator

• Jun 2016 - Jun 2021

I maintain the office efficiency by implementing office systems and identifying needs to sustain the rapidly changing environment of the company. o I recently co-led the company’s office relocation project and helped develop the office move strategy o I am responsible for the health and safety process o I manage new contacts for office supplies, negotiating prices and terms & conditions o I provide inductions to new joiners o I maintain the monthly expense procedures and conduct all the trainings on the Nexonia expense system o I contribute to the preparation of budget forecast o As the deputy of the head of department, I also supervise a team of three junior members o Before Covid-19, I ran the events team, managing the preparation and logistics of all the events hosted by Dolfin Previous positions held: o Admin & Finance Analyst o Operations Assistant Show less

Receptionist

• May 2015 - Jun 2016

o Organised private and corporate events from the introduction to the realisation of the event; o Managed reservations, dealt with queries, managed the database using booking systems; o Dealt with complaints, putting the customer first and providing prompt solutions. o Organised private and corporate events from the introduction to the realisation of the event; o Managed reservations, dealt with queries, managed the database using booking systems; o Dealt with complaints, putting the customer first and providing prompt solutions.

Beauty Consultant

• Oct 2011 - May 2015

o Worked in the beauty industry for iconic luxury brands like Lancôme, Givenchy, Armani, YSL, Guerlain; o Promoted products to increase awareness and sales; o Carried out research for international marketing campaigns and analysed customer response. o Worked in the beauty industry for iconic luxury brands like Lancôme, Givenchy, Armani, YSL, Guerlain; o Promoted products to increase awareness and sales; o Carried out research for international marketing campaigns and analysed customer response.

Hostess

• Mar 2010 - May 2015

Looking after guests at events, meetings and weddings Looking after guests at events, meetings and weddings

Receptionist - Hotel Guinigi

• May 2008 - Jul 2008

Checking clients in and out, dealing with customers queries, admin tasks Checking clients in and out, dealing with customers queries, admin tasks