Production Coordinator

• Sep 2020 - Present

Develop and maintain a content archive designed for streamlined ease of access to large amounts of digital data; Project management, scheduling and optimization of the production pipeline; Interface between Video Production and other departments (IT, CS and Marketing); Monitor production progress for all courses and work with the team to identify solutions to problems in order to meet deadlines; Find solutions to maximize efficiency throughout the production of course content. Develop and maintain a content archive designed for streamlined ease of access to large amounts of digital data; Project management, scheduling and optimization of the production pipeline; Interface between Video Production and other departments (IT, CS and Marketing); Monitor production progress for all courses and work with the team to identify solutions to problems in order to meet deadlines; Find solutions to maximize efficiency throughout the production of course content.

Communication Manager

• Jan 2020 - Sep 2020

Training Manager | Salvador Caetano África

• Sep 2018 - Jan 2020

Responsible for implementing and configuring the HelpDesk platform (Zoho) for the AFS team as well as for the training of the team and communication to the partners; Configuring the learning platform; Create video tutorials and eLearning modules; Develop the training strategy for all brands represented in the Sales and After-Sales departments; Liaise with the brands to develop training solutions specific for the African markets; Identify training needs; Create the annual training plan per brand and per country; Attend brands’ Train the Trainer sessions; Collect and register employees’ data and keep training records; Manage training budgets; Define training KPIs; Create reports; Define and monitor tools to evaluate training. Show less

Customer Service Training Team Leader

• Jun 2017 - Aug 2018

Responsible for organizing and delivering training at different levels (new hires, trainers, QSs, senior advisors, supervisors), making sure that the training requirements in place are fulfilled and the goals consistently achieved. Tasks: Supervise training activities to ensure goals are consistently achieved; Motivate and engage an international team of trainers; Provide product, process and procedure training through individual or group sessions; Identify training and development needs and opportunities for the CS team; Facilitate and conduct the induction training for new hires; Facilitate and conduct functional training for other roles, like supervisors and senior advisors; Facilitate and mentor Customer Service Advisors as part of their on-going employee development; Ensure all relevant training materials and updates are in line with Customer Service standards; Create, edit and update training materials adjusted to the employee’s needs and learning styles; Ensure all policies and processes are communicated to the team via the relevant channels. Show less

Training Developer/ Training Development Manager

• Mar 2014 - Jun 2017

As TDM: Plan and allocate resources Have the know how to evaluate the learning design Identify the appropriate technology to use as a training and development solution Identify and manage customer expectations Manage and implement projects Manage team (internal and external resources) Know how to design a curriculum, program, or learning solution To be able to identify the appropriate learning approach Support, conception and creation of training material from a functional and didactical perspective in close collaboration with functional stakeholder Responsible for integrating new team members and assure the knowledge sharing Give support to the TD in the development of projects Define the development schedule for all projects Responsible for updating project schedule information and verifying all the reporting data Responsible for defining resources' allocation Act as the main interface between Academy and the client Revise and be responsible to be aware of all communication between intervenients Decide if and which communication can be done between intervenients Set all deadlines As TD, my responsibilities included: - To work in close cooperation with Topic Matter Expert regarding material collection/selection as well as the design and development of training content - To be responsible for correctness, completeness and consistency of training material as well as maintenance and update of training material - To advise Topic Matter Expert in questions such as structure, target group orientation, graphic development, etc. - To provide support regarding usage of templates, standards and tools - To perform consistent quality check regarding fulfillment of training material standards and user-friendliness Show less

Professora

• 2011 - 2013

Coordenadora Formação Online/ Formadora Online

• Jan 2008 - Jan 2011

Elaboração de Cronogramas de formação Monitorizar conteúdos e tutoria dos cursos Criação de conteúdos online Organização dossiês pedagógicos Recrutamento de Formadores e gestão da equipa Contacto com Formadores e Formandos Elaboração de Cronogramas de formação Monitorizar conteúdos e tutoria dos cursos Criação de conteúdos online Organização dossiês pedagógicos Recrutamento de Formadores e gestão da equipa Contacto com Formadores e Formandos

Formadora RVCC

• Feb 2010 - Oct 2010