Experience

Churchill Graham, S.A.

• Portugal
• Food and Beverage Services
• 1 - 100 Employee

• Management and Organization (Quinta da Gricha)

  • Mar 2020 - Present

  As part of my role, I am responsible for a diverse range of tasks that contribute to the smooth operation of the business. Some of my key responsibilities include: 1.Guided Tours and Tastings: I conduct tours of the facility, provide information about wine, and conduct tastings for customers, in english, portuguese and spanish. 2. Customer Care: I handle customer inquiries, complaints, and feedback in a timely and professional manner, ensuring that customers are satisfied with their experience. 3. Sales: I actively promote products and services, communicate with customers to identify their needs, and provide recommendations based on their preferences. 4. Back Office: I perform administrative duties such as maintaining records, preparing reports, and managing inventory. 5. Catering Service: I oversee the catering service, ensuring that food and beverages are prepared and served according to customer requirements. 6. Events Organization: I organize corporate events, ensuring that all aspects are coordinated and executed smoothly. 7. Housekeeping: I supervise and manage the housekeeping team, ensuring that the facility is clean and tidy at all times. 8. Stock Management: I manage the inventory, ensuring that products are ordered and stocked appropriately, and that stock levels are monitored and replaced as needed. Overall, my role requires me to be highly organized, flexible, and customer-focused. I work closely with other team members to ensure that all tasks are completed efficiently and effectively. Show less



Real Companhia Velha

• Portugal
• Beverage Manufacturing
• 1 - 100 Employee

• Wine Tourism Guide (Quinta das Carvalhas)

  • Nov 2019 - Mar 2020

  In Quinta das Carvalhas from Real Companhia Velha, I was involved in making tastings and sales. During my time in this company, I acquired valuable abilities, such as: 1. Provide information about their wines. 2. Promoting sales. 3. Provide excellent customer care. 4. Learned about the history and the production process of Douro and Port wines, produced by the company, what allowed me to educate the clients and provide the best experience possible. In general, my experience at Quinta das Carvalhas from Real Companhia Velha, strengthened even more my ability to do tastings, and helped me grow as a professional. Show less



SOGRAPE Original Legacy Wines

• Wine Tourism Guide (Quinta do Seixo)

  • Mar 2019 - Oct 2019

  My first job was at Quinta do Seixo from Sogrape, where I was responsible for: Conducting guided tours and tastings. Sales. Tasting room organization, reception, and managing large groups. Specifically, I was responsible for conducting guided tours around the property, educating customers about the history and production process of the wines, and providing them with a memorable tasting experience. Working in such a dynamic environment allowed me to hone my skills in providing excellent customer service. Overall, my time at Quinta do Seixo was instrumental in developing my customer service skills, which have proved to be valuable assets in my subsequent roles. Show less



Churchill Graham S.A.

• Portugal
• Food and Beverage Services
• 1 - 100 Employee

• Wine Tourism Guide/ Receptionist (Intern) (Quinta da Gricha)

  • Jun 2018 - Sep 2018

  During my last internship at Quinta da Gricha, I gained experience in conducting guided tours in both Portuguese and English, hosting wine tastings, providing top-notch customer service, managing cashier operations, and driving wine sales. Notably, I received an outstanding grade of 18.8 out of 20 for my performance during the internship. This opportunity was an enriching experience that allowed me to develop my skills and deepen my passion for the wine industry. During my last internship at Quinta da Gricha, I gained experience in conducting guided tours in both Portuguese and English, hosting wine tastings, providing top-notch customer service, managing cashier operations, and driving wine sales. Notably, I received an outstanding grade of 18.8 out of 20 for my performance during the internship. This opportunity was an enriching experience that allowed me to develop my skills and deepen my passion for the wine industry.



World of Discoveries

• Portugal
• Travel Arrangements
• 1 - 100 Employee

• Museum Tour Guide (Intern)

  • May 2017 - Jul 2017

  My second internship was at the World of Discoveries museum in Porto, where I discovered my true passion for being a tour guide. During my time there, I had the opportunity to lead guided tours, manage groups of visitors, and work in the museum store. This experience helped me develop crucial skills in communication and customer service. It was an incredibly rewarding experience, and I was thrilled to receive a high grade of 19 out of 20 for my performance during the internship. My second internship was at the World of Discoveries museum in Porto, where I discovered my true passion for being a tour guide. During my time there, I had the opportunity to lead guided tours, manage groups of visitors, and work in the museum store. This experience helped me develop crucial skills in communication and customer service. It was an incredibly rewarding experience, and I was thrilled to receive a high grade of 19 out of 20 for my performance during the internship.



Tattva Design Hostel

• Receptionist (Intern)

  • Jun 2016 - Jul 2016

  During my first internship at Tattva Design Hostel, I had the opportunity to develop my skills in hospitality and guest services. My responsibilities included serving breakfast, welcoming guests, and ensuring that the hostel was clean and tidy. This experience was invaluable for me, as I learned how to provide exceptional service to guests and how to maintain a high standard of cleanliness and organization. I was thrilled to receive a grade of 19 out of 20 for my performance during the internship, which is a testament to the dedication and hard work that I put into this role. Overall, my time at Tattva Design Hostel was an enriching and rewarding experience, and it gave me a solid foundation in hospitality, Show less