Experience

Shriners Hospitals for Children - Portland

• Director of Performance Improvement

  • Jul 2018 - Present

  Portland, Oregon Area Partner with clinical, administrative, and medical staff leaders to ensure regulatory compliance, Joint Commission accreditation, and delivery of the highest quality patient care. - Oversee annual hospital Quality Assessment & Performance Improvement (QAPI) plan development and implementation - Facilitate improvement activities for successful accrediting and licensing surveys, including mock surveys, environment of care rounds, and regulatory readiness team efforts - Manage all… Show more Partner with clinical, administrative, and medical staff leaders to ensure regulatory compliance, Joint Commission accreditation, and delivery of the highest quality patient care. - Oversee annual hospital Quality Assessment & Performance Improvement (QAPI) plan development and implementation - Facilitate improvement activities for successful accrediting and licensing surveys, including mock surveys, environment of care rounds, and regulatory readiness team efforts - Manage all on-site surveys and regulatory visits, including partnering with stakeholders to develop and implement corrective action plans - Research and interpret regulatory requirements and advise leaders on continuous compliance - Act as system administrator for the hospital’s policy management program - Coordinate hospital-wide use of the safety reporting system, including staff training and education - Facilitate Root Cause Analyses (RCAs) for sentinel and serious patient safety events - Conduct proactive risk assessments (FMEAs) on error-prone and/or high risk processes and facilitate improvement efforts to address failure points - Oversee development and submission of the hospital’s triennial Community Health Needs Assessment (CHNA) and annual state community benefit report - Manage and respond to all patient grievances in compliance with regulatory requirements - Coordinate with corporate legal department on issues related to risk management - Chair the multidisciplinary Quality Leadership Council and present monthly quality and safety reports to the hospital’s Board of Governors - Manage patient-reported outcomes (PROMIS) and surgical quality improvement (NSQIP) programs - Lead efforts for annual submission to U.S. News & World Report’s Best Children’s Hospital for Orthopedics ranking, culminating in rank #43 (2023-2024) and #44 (2020-2021) - Drive excellence in patient experience through collaboration with clinical and medical staff leaders, achieving four Press Ganey awards since 2018

• Interim Director of Performance Improvement

  • Jan 2018 - Jul 2018

  Portland, Oregon Area Proactively assumed interim duties upon retirement of the former Director of Performance Improvement, ensuring ongoing and continuous hospital compliance.

• Performance Improvement Data Analyst

  • Apr 2015 - Dec 2017

  Portland, Oregon Area Assisted the Director of Performance Improvement in all quality, safety, and regulatory compliance efforts for the Portland hospital - Collected, managed and analyzed data spanning hospital operations, clinical quality and safety, and patient perception of care - Identified improvement areas based on data analysis and led workgroups to address deficiencies - Assisted in public health reporting and attestation for state and federal programs including Meaningful Use and Oregon's… Show more Assisted the Director of Performance Improvement in all quality, safety, and regulatory compliance efforts for the Portland hospital - Collected, managed and analyzed data spanning hospital operations, clinical quality and safety, and patient perception of care - Identified improvement areas based on data analysis and led workgroups to address deficiencies - Assisted in public health reporting and attestation for state and federal programs including Meaningful Use and Oregon's Hospital Transformation Performance Program (HTPP) - Facilitated workgroups in researching and writing the triennial CHNA - Assisted in managing and facilitating Joint Commission accreditation surveys; promoted ongoing readiness via staff outreach and education - Collaborated with department managers in the use of various reporting and compliance databases, including RL Solutions, Compliance 360 and Press Ganey - Presented content on behalf of the Performance Improvement department in venues such as the monthly Board of Governors meeting and Hospital-Wide - Obtained Certified Professional in Healthcare Quality (CPHQ) credential



Waggener Edstrom Communications

• Lead Analyst | Sr. Research Analyst | Research Analyst

  • Jul 2003 - Apr 2015

  Portland, Oregon Area Led a data analytics team in efforts to quantify the impact of public relations and communications outreach - Collected and analyzed data to measure the effectiveness of communications campaigns and to identify additional marketing opportunities - Managed client accounts with combined annual revenue of over $1 million; clients included 3M, Honeywell, MasterCard, Microsoft, Nike, T-Mobile and Volvo, among others - Established and documented business processes for workflow efficiency… Show more Led a data analytics team in efforts to quantify the impact of public relations and communications outreach - Collected and analyzed data to measure the effectiveness of communications campaigns and to identify additional marketing opportunities - Managed client accounts with combined annual revenue of over $1 million; clients included 3M, Honeywell, MasterCard, Microsoft, Nike, T-Mobile and Volvo, among others - Established and documented business processes for workflow efficiency and service continuity - Managed a team of six in successfully producing high-quality and timely deliverables - Utilized numerous web analytics and research tools to prepare data-driven reports; presented reports to both internal and external clients - Earned multiple successive promotions throughout tenure

• Sr. Account Executive | Account Executive | Assistant Account Executive | Account Coordinator

  • Nov 1998 - Jun 2003

  Portland, Oregon Area - Hired as an Account Coordinator; promoted through several levels to Senior Account Executive with direct responsibility for managing a Microsoft Windows product reviews program - Developed strong client relationships and provided strategic communications counsel - Authored PR plans, press releases, key messaging, Q&As and other communication collateral designed to strategically position products within the marketplace - Coordinated logistics and hosted press tours, technical… Show more - Hired as an Account Coordinator; promoted through several levels to Senior Account Executive with direct responsibility for managing a Microsoft Windows product reviews program - Developed strong client relationships and provided strategic communications counsel - Authored PR plans, press releases, key messaging, Q&As and other communication collateral designed to strategically position products within the marketplace - Coordinated logistics and hosted press tours, technical workshops, and onsite press visits/briefings - Monitored team budgets and managed 1 – 2 direct reports