Experience

KAZI Real Estate Development

• Saudi Arabia
• Real Estate
• 1 - 100 Employee

• Founder

  • Apr 2020 - Present

  We lead businesses to dramatically increase profits through better customers experience and cost enhancements We lead businesses to dramatically increase profits through better customers experience and cost enhancements



The National Commercial Bank - AlahliNCB

• Saudi Arabia
• Banking
• 700 & Above Employee

• SVP, Head of Digital Contact Center

  • Apr 2018 - Mar 2020

  Multi Channel Interaction (Voice, Chat and Social Media)Accelerate Digital Penetration and Migration Customers Service Calls and Requests Telesales Team with End to End SalesAffluent Dedicated TeamRetention Unit

• SVP, Head of Branch Banking Sales

  • Nov 2013 - Apr 2018

  Developing and defining a national sales strategy to maintain and support NCB's products. Establish goals to increase NCB's market share and sustain thier leading products position. Enhance the branches profitablility and revenue growth; in addition to build the branches hardened support system to achieve the sales targets within the budgeted plan for the 300+ branches. Key Accountabilities:Financial/Monetary: (Revenue/Cost): • Develop and execute a national sales business plan • Strategically develop an annual sales plan • Manage the target setting for branch staff • Lead in identifying viable business opportunities Customer/Client: (Internal/External):• Lead and maintain the cross functional relationship • Lead potential business People/Employee: (Unit/Bank wide):• Lead in leveraging resources • Lead in development of staff’s personal development plan • Lead in identifying sales training Internal Processes/Practices: (Productivity/Quality/Compliance/Reporting):• Strategically, build a solid process to guarantee target achievement • Lead in managing and monitoring the branch banking sales• Lead in reporting the performance of branches sales • Lead potential business • Lead in maintaining the full sales cycle • Lead in developing products Turn Around Time(TAT) Show less

• VP, Western & Southern Regional Manager

  • 2011 - Nov 2013

  Manage multi regional and coordinated daily operational aspects of the bank focused on staff development, projects management, products sales, finance processing, market intelligence, pricing, profitability, and relationship management. Generated net income through production of several finance types via internal and external bank clients in the western and southern regional covering 11 major cities including 154 branches and 34 ladies offices.Handled P&L responsibility for 7 areas with yearly sales target of SR21 Billion, maintain expenses budget of SR535 Million. Carried out product development enhancements to support growth, mitigate losses and reported net profit of SR1.35 Billion. Facilitated training to commissioned sales and operations personnel to develop their competencies and achieve the maximum level of potential to manage more than total 8.13 million transactions including payrolls for both privet and governmental sectors.Major Accomplishments:- Established and improved internal partnerships with retail bank. - Assessing and reviewing financial circumstances.- Enhance internal and external communications strategy, and bank-wide training programs. - Conceptualized and implemented innovative internal sales strategy targeting 188+ sites and 1550+ employees.- Preformed and involved in multiple transformation plans and reorganizations. - Utilized direct hands-on, and advanced approach targeting current portfolio and new customers. - Adhered strict compliance with regulatory policies in support of bank compliance initiatives including Saudi Arabian Monitory Agency.- Maintained increase an average of 20% growth annually while decrease of operation cost. - Recognized HR participant to attract talent, implemented couching and mentoring development programs. - Established a 360 view KPI program and reporting to monitor the team’s performance daily- Improved availability and reliability of all branches operation . Show less

• Western Regional Manager

  • 2007 - 2011

  Responsible for the administration and efficient operation of managing full service branches within Western region, including operations, financing, product sales, customer service, and security and safety in accordance with the Bank's objectives. The duties and responsibilities include managing the operation of 89 branches in 4 cities and responsible for meeting stretched sales targets and keeping staff of 895+ trained and motivated. Major accomplishments: • Rebranding and promoting the branches and its products. • Optimized customer’s satisfaction and establishing problem and complaints solving process.• Developing high level of customer service excellence measures. • Monitoring sales targets. • Reporting to head office.• Set recruiting objectives, training, supervising and appraising banking staff programs. Show less

• Senior Private Banker

  • 2005 - 2007

  Managed ongoing relationships with key high net worth individuals and Business accounts by providing investment, credit, and capital market products and services. Served as the financial Planner to clients and partners. Structures and implements complex loans and manages complex credit relationships. Implemented action plans to develop new business and broaden existing relationships. Advanced knowledge of the banking industry and credit products, usually acquired through formal education and experience, is required to service client relationships. Knowledge of investments, trust, and financial consulting concepts usually acquired through experience is necessary to identify cross selling opportunities. Skilled negotiator, leader, and sales to ensure best service the client. Show less

• Manager to several diverse and key branches

  • 1999 - 2005

  Tahliah, Khalidiah, Malik Road and Alrawdah Branches.Oversee the sales and operations on a daily basis, also responsible for business development with small- and medium-size businesses. Responsible for bringing in new customers, boosting the profitability, productivity and audit of the branch’s. Accomplished: • Form and maintaining key links with the local community.• Promoting the bank's services.• Meet the branches objectives.

• Customer Service Representative

  • Mar 1997 - Mar 1999

  Branches customer service representative