Experience

Royal Manchester Children's Hospital Charity

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Outpatient clerk

  • Apr 2017 - Present

  My roles and responsibilities in this post are to cover the main reception and deal with face to face queries with the general public I also deal with telephone enquiries, make telephone enquiries to patients, staff within the hospital or other sorts of hospital or gp related staff. I also have to cover clinics and make sure all notes for the clinics are pulled once patients arrive for their appointments, If their are no notes I have to make sure their is some form of paperwork with information regarding the child for the consultant. I have to also make follow up appointments once patients have been seen in clinic. If the doctors want the patients discharged I have to discharge them. In this role I also have to record attendances of the patients after each clinic is over. I also have to liaise with various other members of staff throughout the hospital such as secretaries, coordinators and the medical records for notes or missing referrals needed for patients. This role can sometimes be challenging as it can be quite busy and challenging, i sometimes have to priorities work as i can get ques at the desk, the phone ringing and queries of nurses and other members of staff. Show less



New bank health centre

• Medical Receptionist

  • Feb 2016 - Apr 2017

  My duties and responsibitlies as a medical receptionist include answering calls to patients and members of the public who are querying things about the surgery. I also cover the reception and do reception duties such as book patients in for appointments make follow up appointment for patients and make other appointments for things like blood tests, diabetic checks etc. I also do administration work such as referrals it is my responsibility to make sure all referrals including 2 week wait and urgent referrals are done as soon as possible. I also do other administration work such as type letters for the doctors and do tasks Wich include sending letters to patients to inform them of their appointments or Inform them to make appointments. I also ring around hospitals such as the MRI, Salford royal or wythenshawe hospital to chase up appointments for patients. Show less



Stepping hill hospital

• Clerical Officer

  • Jul 2015 - Feb 2016

  As a clerical officer I have to carry out duties such as filing patient files back into the main records department after they have been out into clinics, I also track files on the pas computer system To where they are I also check where they have come from and who they are tracked from etc. I also pull files for when they are needed for clinics and track them to where they should be going. I prep notes for clinics so this means I go out looking for notes and track any notes and try and locate files on the pas system that are missing and then get all the notes ready for clinics, i then go and give the notes to the department wich the patients have come to for their appointments. I also Locate patient files held within the Department or held within other departments. Show less



Bags &Bs youth club

• Youth Worker

  • May 2012 - Sep 2014

  I work in a youth club as a receptionist/ youth worker. Its my duty to register any children attending the youth centre, making sure I have all relevant details regarding the children. I deal with all telephone queries from members of the public wanting information regarding our services. On a regular basis I book adults/children on to our weekly Zumba and arts and craft sessions. I also send out information leaflets upon request of the public. My role as a receptionist/telephonist is very important as the information entered into our system has to be accurate. Occasionally I help to organise activities and supervise children when playing outdoors. Show less



The Christie NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Volunteer

  • Jun 2013 - Jun 2014

  I worked here for a year I covered the reception and carried out duties such as answering calls from members of the public that wished to donate to the christies charity and also dealing with members of deceased family members or memebers of the public wishing to donate to the Christie charity face to face. I also put fundraising packs together ready for collection. I then moved on to working in the gynae clinic as a volunteer health care assistant I organised transport for patients, chaperoning patients when they were into examination by the consultants I also used to call patients into the clinic waiting room ready to get their height and weight checked and also be seen by the consultants. I also worked in the health records department in the Christie`s I sorted out files into number order I also sorted out the correspondence into in the files and tracked them on the Medway system, I also done some clinic prep which included prepping for clinics finding files wich were located within other departments around the hospital and also making telephone calls to track down notes from other hospitals Wich patients had appoints at and also tracking the files and making sure the patient notes were all prepped and ready for the deadline given. Show less



Manchester Royal Infirmary

• Work experience

  • Jul 2009 - Jul 2009

  My duties were to help clinic prep get notes ready, doing form sheets and putting labels on notes, I also coveered the reception and answered calls from members of the public enquiring about inpatients staying in the hospital or patients enquiring about appointments. I also had to call out patients for their appointments and book patients in for appointments, and DNA the patients that did not attend their appointments. I had to send out appointment letters to patients also. My duties were to help clinic prep get notes ready, doing form sheets and putting labels on notes, I also coveered the reception and answered calls from members of the public enquiring about inpatients staying in the hospital or patients enquiring about appointments. I also had to call out patients for their appointments and book patients in for appointments, and DNA the patients that did not attend their appointments. I had to send out appointment letters to patients also.