Client Success Associate

• Aug 2023 - Present

Customer Support Specialist

• Feb 2022 - Aug 2023

• Assisted 70 to 100 customers daily through chat, phone, or email for a variety of issues in a timely manner as well as helped bridge the gap between patients and pharmacies.• Collaborated with other departments through systems such as Google Meets and Zoom to improve service as well as company growth on a weekly basis.

Customer Service Representative

• Aug 2021 - Feb 2022

• Improved communication skills by working simultaneously with multiple departments to ensure accuracy of paperwork for licensing, reinstatements, title work, and more. • Developed skills in data entry by utilizing the system MAX to collect data on titles and licensing as well as other services for clients. • Improved communication skills by working simultaneously with multiple departments to ensure accuracy of paperwork for licensing, reinstatements, title work, and more. • Developed skills in data entry by utilizing the system MAX to collect data on titles and licensing as well as other services for clients.

Travel Writer and Content Creator

• Mar 2021 - Aug 2021

• Created and published original itineraries and blog posts that coordinate activities and dining for travelers. • Collaborated with the Tripvector team in research and data entry to build an AI where users take a quiz and have an itinerary auto-generated for them. • Organized a content calendar for the company’s Instagram account as well as facilitated content increasing follower count by 5%. • Created and published original itineraries and blog posts that coordinate activities and dining for travelers. • Collaborated with the Tripvector team in research and data entry to build an AI where users take a quiz and have an itinerary auto-generated for them. • Organized a content calendar for the company’s Instagram account as well as facilitated content increasing follower count by 5%.

Independent InteleTravel Agent

• Jan 2020 - Aug 2021

• Work independently and professionally in providing travel services by email, phone, and video calls. • Starred as a guest on the podcast Reel Travels with Lisa Iannucci by providing tips on how to book travel and what to watch out for during the Covid-19 pandemic. • Work independently and professionally in providing travel services by email, phone, and video calls. • Starred as a guest on the podcast Reel Travels with Lisa Iannucci by providing tips on how to book travel and what to watch out for during the Covid-19 pandemic.

Room Division Supervisor

• Nov 2019 - Jan 2021

• Supervised and managed three departments including 6 to 8 employees – responsible for customer service, inventory, maintenance, and housekeeping needs. • Creating promotional and interactive content using iRiS software for our new app, helping increase user engagement and increasing user traffic to our in-room dining service. • Developed teamwork skills by helping in other departments when needed including restaurant, kitchen, housekeeping, maintenance, and night audit. • Supervised and managed three departments including 6 to 8 employees – responsible for customer service, inventory, maintenance, and housekeeping needs. • Creating promotional and interactive content using iRiS software for our new app, helping increase user engagement and increasing user traffic to our in-room dining service. • Developed teamwork skills by helping in other departments when needed including restaurant, kitchen, housekeeping, maintenance, and night audit.

Rooms Division Manager

• Jun 2019 - Oct 2019

• Supervised and managed three departments including 8 to 10 employees – responsible for customer service, inventory, maintenance, and housekeeping needs. • Facilitated relationships with the local communities such as making local farm visits where we get our produce and donating meals to ferry service employees. • Prepared delight and surprises for guests making their stays more special despite the occasion. • Supervised and managed three departments including 8 to 10 employees – responsible for customer service, inventory, maintenance, and housekeeping needs. • Facilitated relationships with the local communities such as making local farm visits where we get our produce and donating meals to ferry service employees. • Prepared delight and surprises for guests making their stays more special despite the occasion.

Front Desk Agent

• Jan 2019 - Apr 2019

• Performed concierge services for guests such as making restaurant reservations, arranging transportation, and booking future stays. • Coordinated with housekeeping and maintenance to ensure rooms were ready on time for arrivals. • Performed concierge services for guests such as making restaurant reservations, arranging transportation, and booking future stays. • Coordinated with housekeeping and maintenance to ensure rooms were ready on time for arrivals.

Event Organizer

• Sep 2018 - Apr 2019

Front Desk Agent

• Sep 2018 - Dec 2018

• Operated multiple phone lines while helping customers that were in front of me. • Worked with OTAs to facilitate partnership pricing. • Prepped and set up our meeting rooms and event areas for weddings, conventions, and meetings. • Operated multiple phone lines while helping customers that were in front of me. • Worked with OTAs to facilitate partnership pricing. • Prepped and set up our meeting rooms and event areas for weddings, conventions, and meetings.

Chocolatier

• Jun 2018 - Aug 2018

Prepared food to be sold for retail Assisted customers with their needs in a timely manner Collaborated with fellow employees for events Helped train new employees and create new efficient systems Prepared food to be sold for retail Assisted customers with their needs in a timely manner Collaborated with fellow employees for events Helped train new employees and create new efficient systems

Phone Operator

• Feb 2018 - May 2018

Communicated with clients and took phone calls to make appointments and take food orders. Collaborated with a team to take inventory, stock shelves, and distribute food. Made deliveries to clients homes to deliver their orders and help them unpack the orders. Worked with other employees to pick up food donations as well. Communicated with clients and took phone calls to make appointments and take food orders. Collaborated with a team to take inventory, stock shelves, and distribute food. Made deliveries to clients homes to deliver their orders and help them unpack the orders. Worked with other employees to pick up food donations as well.

Laundry Attendant

• Jun 2017 - Aug 2017

I not only was a laundry attendant, but I did some housekeeping and breakfast attendant duties while working at this location. I collaborated with fellow employees to make sure that rooms were ready on time and cleaned to the hotel and guests' satisfaction. I improved my time management skills to make sure that everything was prepared in the breakfast area as well as making sure there was always enough food when big parties stayed at the hotel. I improved my flexibility by being able to jump from doing laundry to breakfast and vice versa at a moment's notice as well as having a flexible schedule. I improved my communication skills by working with guests to cater to their needs. Show less