Technical Support Specialist

• Dec 2019 - Present

As a professional with extensive experience in data center operations and technical administration, I have a comprehensive understanding of various hardware and software operations management activities. I have also gained considerable expertise in maintaining and administering VISA/Mastercard production servers. Furthermore, my experience in Matica card personalization has given me an insight into designing and implementing secure card personalization solutions to meet client requirements. In addition, I have implemented VOIP solutions for IPS and was part of a team that successfully completed the call center project for Salaam African Bank. Overall, my proficiency in Matica card personalization, combined with my technical skills in data center operations and support, makes me a valuable asset to any team looking to achieve its business objectives. Show less

Information Technology Support Engineer

• Jan 2018 - Nov 2019

End User Support PC-Engineer At Bahrain Petroleum Company

• Feb 2016 - Dec 2017

• Provide hardware support on Enterprise Servers • Maintain and optimize the hardware performance of company’s Servers • Provide advice to users, as well as for the day-to-day administration, maintenance, and support of computer systems and networks. • Analyze problems and provide technical support for hardware and systems. • Install, modify, clean and repair computer hardware. • Set-up and configure various standard workstations to meet the user-departments’ requirements for implementing the installation policies that ensure uniform operations within the departments. • Perform technical trouble-shooting of LAN and structured cabling. • Perform connectivity testing during system migration processes • Provide support to unexpected technical problems arose during off-hour and weekend. • Repairing ,Servicing and installing large scales printers Show less

Assistant Manager Engineering

• Mar 2011 - Oct 2013

Job Responsibilities: Supports & Monitoring ICT appliance repairing workshop by adapting and applying engineering techniques; conducting tests and inspections; preparing reports and calculations.Job Duties:• Determines Technicians requirements by conducting inspections and analyzing daily reports• Maintains and improves quality results by completing quality assurance tests; following standards; studying, evaluating, and re-designing processes; implementing changes.• Keeps supplies ready by inventorying stock; placing orders; verifying receipt.• Prepares engineering reports by collecting, analyzing, and summarizing data and trends; entering data and generating reports and presentations; performing calculations.• Updates job knowledge by tracking and understanding emerging engineering practices Show less

Workshop Supervisor (Electronic Division)

• Jun 2008 - Mar 2011

Job Duties:Ensures the Pc house workshop is managed effectively and efficiently by planning its daily activities, receiving and recording all incoming and outgoing jobs, conducting professional repairs, and storing and monitoring the workshop tools. Also updates clients on the status of their repair jobs through written reports or by telephone. Provides advisory services to The Pc house customers by disseminating information regarding preventive maintenance, and offers training services to The Pc house customers as well. Provides a Workshop Job Analysis Report to the Head of Department on a monthly basis to indicate the inflow of maintenance and repair jobs. Show less

Senior Engineering Executive /Workshop coordinator

• May 2006 - Jun 2008

Job Duties: As a part of my duties, I assess the initial set-up requirements of our clients and implement hardware and software solutions that meet their specific needs. I also provide training to my team in repairing and maintaining various devices such as printers, monitors, PCs, and have expertise in handling Microsoft related issues. Moreover, I work in coordination with the management team for soliciting new clients and nurturing existing ones. It is my priority to make sure that the needs and requirements of our clients are accommodated and surpassed. My efforts have resulted in winning over many clients from larger companies, and the productivity increase of our workshop further emphasizes our expertise. I take pride in the increased professional standard of our workshop and documentation, which demonstrates our commitment to delivering exceptional quality services to our clients. Show less

Engineering Executive

• Apr 2003 - Feb 2005

IT-Works was authorized service center for the IBM Srilanka. IT-Works was authorized service center for the IBM Srilanka.

Senior Technical Support Engineer

• Feb 1999 - Jun 2002

One of Sri Lanka's well-established IT companies represents renowned global brands in the ICT field, such as Epson and M.G.E. As a leading team player in the workshop, I attend to repairing a large range of Epson and M.G.E. products. I am well trained for every Epson product through training conducted by Epson Singapore. Additionally, I have cut down the cost of replacement for some Epson products by attending to repairing and modification in tidy deadlines. In the fully equipped workshop, I use cutting edge technology for repairing electrostatic-sensitive devices, such as Epson printer main boards. Furthermore, I have participated in company-held personality skills development programs. Show less