Service Coordinator

• Dec 2022 - Present

Service Coordinator

• Jun 2021 - Nov 2022

Behavior Specialist

• Jan 2021 - Jun 2021

Guest Services Associate

• Apr 2017 - May 2021

Made a genuine, welcoming and memorable experience for every guest by assisting with the check in/out process and paying attention to detail such as all special requests and any festivities or celebration that influenced their visit. Gained a large amount of knowledge of events, wineries and restaurants in the area by assisting in concierge work in order to provide suggestions to guests. Assisted with guest luggage and Valet services. Trained in Forbes 5 Star Service Standard. Made a genuine, welcoming and memorable experience for every guest by assisting with the check in/out process and paying attention to detail such as all special requests and any festivities or celebration that influenced their visit. Gained a large amount of knowledge of events, wineries and restaurants in the area by assisting in concierge work in order to provide suggestions to guests. Assisted with guest luggage and Valet services. Trained in Forbes 5 Star Service Standard.

Sales Associate

• Apr 2015 - Apr 2017

Sold cell phones, accessories, activated new accounts, re-activated phones, warranty exchanges, ordered phones, ran the floor, did inventory, a heavy amount of trouble shooting, and often had to diffuse difficult situations when customers were upset. Opened and closed the store. Became very knowledgeable of product and rate plans as well as a skilled salesman. Sold cell phones, accessories, activated new accounts, re-activated phones, warranty exchanges, ordered phones, ran the floor, did inventory, a heavy amount of trouble shooting, and often had to diffuse difficult situations when customers were upset. Opened and closed the store. Became very knowledgeable of product and rate plans as well as a skilled salesman.

Instructor

• Apr 2012 - May 2015

Taught children, teens, and adults of all ages Martial Arts. Implemented the importance of setting goals, having discipline and respect for students and their peers as well. Taught children, teens, and adults of all ages Martial Arts. Implemented the importance of setting goals, having discipline and respect for students and their peers as well.