Experience

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  Knights of Columbus

  • United States
  • Financial Services
  • 700 & Above Employee

  • Assitant General Agent

    • Oct 2021 - Present

  • Field Agent, FIC, MDRT

    • Jan 2019 - Jan 2022

    As a Fiduciary Representative with the Knights of Columbus, my obligation is to ensure every member, and their family, has the financial protection they deserve. I help Brother Knights protect against the "what ifs", save for the future, invest without risk and retire comfortably. We specialize in creating a personalized plan for you and your family.

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  Knights of Columbus

  • Richmond, Virginia Area

  • Field Agent

    • Mar 2017 - Nov 2018
    • Richmond, Virginia Area

    My mission is to ensure every member has the financial protection they deserve. I help brother Knights and their families prepare for the future by prioritizing their financial goals and customizing insurance solutions to best suit their needs.

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  TruGreen

  • United States
  • Consumer Services
  • 700 & Above Employee

  • Sr. Territory Representative/ Area Manager

    • Feb 2005 - Mar 2017

    Responsible for all aspects of sales and client services for new and existing customers above the James River. Duties include prospecting, sales, client maintenance, customer service, customer retention, problem resolution, program development, up sales, training of new salesman and maintain and exceed standards. Grow our market share through consistent quality service and referrals from satisfied customers.

  • Branch Employment Coordinator/Customer Service Manager

    • Feb 2000 - Feb 2005

    Handle both areas of responsibilities of the recruiting/hiring and customer service management. Manage the following areas: Recruiting, Hiring, Marketing, New Hire Orientation, Training, Customer Service, Problem Solving, Customer Complaint and Resolutions, Retention, Maintain Employment Files, Managerial Paper Work, Write and Place Ads, Develop and Maintain Employment Sources, Attend Recruiting Events, Supervise Staff, Correspondences, Close Location. I cut recruiting costs by $50,000 per year, increased applicant flow by 30 %. and decreased new hire turnover by 25%. Improved customer retention by 15% through empowering staff to resolve problems in one call if possible.

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  Filippelle & Associates

  • Richmond, VA 23229

  • Owner self employed

    • Jan 1994 - Feb 1996
    • Richmond, VA 23229

    Filippelli & Associates, January 1994 – September 1996 Owner, Independent Insurance Agent: Provided clients with a full range of insurance and financial services.Life, Health, Accident, Disability, Long Term ...

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  THRIFTY CAR RENTAL

  • Rchmond, VA 23150

  • Regional Manager

    • Dec 1986 - Jan 1994
    • Rchmond, VA 23150

    Thrifty Car Rental December 1986-January 1994 Regional Manager: Responsible for managing all aspects of running 9 rental offices between the Richmond, Virginia Beach, Norfolk, Newport News areas. Duties ...