Operations Manager

• Sep 2020 - Present

Sales And Marketing Associate

• Jun 2019 - Sep 2020

Customer Associate

• Oct 2018 - Jun 2019

Brand Specialist

• Nov 2017 - Sep 2018

• Strategizing and implementing digital marketing plans for multiple digital media platforms in accordance with brand guide in a sales driven environment. – clients: Baby Boy Bakery, Studio DIY, Sharna Burgess, Shawn Johnson (FYT) and Shondaland • Responsible for generating compelling, brand-specific copywriting for product, site pages, marketing and ad content • Managing client relations and maintaining efficient interdepartmental and client communication, including coordinating collaborative meetings for marketing strategy, creative content and product planning • day-to-day interdepartmental trouble-shooting, efficient problem solving and prompt decision making • worked efficiently in high-paced, deadline-driven environment to see all projects through to completion and success • Providing creative direction for marketing content - including photography, video content and other in-house creative assets- in accordance to clients’ brand guide

Sales and Marketing Coordinator

• May 2016 - Jun 2017

• Directly aiding Sales Director and Creative Director with sales strategy, business development, digital marketing strategy and implementation, client relationship management, and customer service • Aided in the analysis and maximization of consumer engagement and effectiveness of marketing and outreach campaigns • Responsible for using creative problem solving skills to trouble shoot sales, operations, and customer service issues • Handled all incoming calls, keeping log of all potential clients and sales with a follow-up itinerary, and managing personal sales and client retention goals with excellent success rate • Efficiently stepped into different roles as needed and worked collaboratively with team to developed ideas for process improvement and offered effective solutions for sales and customer service process issues in a start-up environment

Art Licensing Representative

• Apr 2015 - May 2016

• Acting as a liaison and main point of communication between assigned sales representative, clients and artwork licensors to ensure the compliance of all registered or trademarked college/university artwork used on Russell Athletic product• Attention to detail: responsible for detecting any errors or discrepancies in artwork per licensing requirements to ensure efficiency of licensing approval process with an excellent success rate • Responsible for managing data-entry and reporting of all pending licensing and client approvals of artwork in multiple database systems for over 30 active accounts

Customer Service Representative - Retail Dealers / Russell Athletic Team Sports

• Feb 2014 - May 2015

• Responsible for managing customer and account service for over 50 assigned retail dealer accounts and providing administrative support for 5 assigned regional salespersons. • Prioritized and multi-tasked efficiently between case-by-case CS issues, weekly reporting and assignments including an order management log of often over 500 individual PO's, and various daily correspondences via phone and email with sales representatives, retail dealers and other departments while also handling a separate, active support call queue. • Exercised outstanding communication skills to problem solve effectively and provide excellent client service in a deadline and sales driven environment.