Experience

Influential Software

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Engagement Management

  • Jan 2022 - Present

• Engagement Manager

  • Nov 2019 - Dec 2021

  Managing commercial and stakeholder relationships with several client organisations as an Account Manager, as well as fulfilling the roles of Project Manager / Scrum Master and Product Owner during the course of software development projects.In addition to bespoke software solutions, Influential is a consultative partner / provider of a number of Business Intelligence platforms, and runs regular accredited Apple and Microsoft training courses at all levels.



Equal Experts

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Account Management Consultant & Agile BA

  • Aug 2017 - Aug 2018

  A consultative role to assist a leading international Agile software development consultancy group, with over 800 people worldwide. Worked with Engagement Managers and senior management, generating ideas and implementation to increase the team’s capacity for business development activities. Promoted cohesion and knowledge-sharing amongst the engagement management and sales community. Developed an account health dashboard for senior management. Developed an initiative to more effectively prioritise consultant resourcing across all accounts.This evolved into a wider project, changing how data was managed across the organisation. I helped to lead an Agile software development team implementing programmatical solutions, acting as a Business Analyst (a distributed team, with members in the UK, Portugal and India). Interviewed stakeholders to elicit their problems and their needs, and negotiated compromises. Took Product Owner role and project-managed (in addition to BA tasks) on two streams of work. As a secondary role, also assisted the Global Operations Manager to co-manage a cross-functional team of senior staff working towards GDPR readiness and compliance across all international offices.



South East Water

• Australia
• Utilities
• 700 & Above Employee

• Business Development Manager

  • Jan 2017 - Jun 2017

  Tasked with retention and gains of key customers with high-volume consumption for the new retail division (South East Water Choice) which had been created for the opening of the English water market (opened 1st Apr '17). Reported to the Managing Director, advising on market conditions in the new and highly competitive environment. Tasked with retention and gains of key customers with high-volume consumption for the new retail division (South East Water Choice) which had been created for the opening of the English water market (opened 1st Apr '17). Reported to the Managing Director, advising on market conditions in the new and highly competitive environment.



Jumpstart - R&D Tax Credits / R&D Tax Relief / Video Games Tax Relief

• Client Engagement Manager

  • Nov 2014 - May 2016

  Territory sales & partnerships responsibility covering London and the South East for a leading service provider in the niche area of Research & Development Tax Relief, providing scientists and engineers to evaluate innovative science / tech projects against HMRC's qualifying criteria for the scheme. Territory sales & partnerships responsibility covering London and the South East for a leading service provider in the niche area of Research & Development Tax Relief, providing scientists and engineers to evaluate innovative science / tech projects against HMRC's qualifying criteria for the scheme.



Capita Financial Group

• United Kingdom
• Financial Services

• Client Relationship Manager

  • Oct 2007 - Feb 2010

  A troubleshooting and account management role for a subsidiary of Capita PLC which provides outsourced solutions to investment management companies. I oversaw relationships with six clients (contracts each worth £50-750k p.a.), including two key accounts - a subsidiary of Credit Suisse and the private wealth arm of a major German bank. I acted as primary liaison for CxO-level and other senior client contacts, and escalation point for non-standard operations and compliance issues. A troubleshooting and account management role for a subsidiary of Capita PLC which provides outsourced solutions to investment management companies. I oversaw relationships with six clients (contracts each worth £50-750k p.a.), including two key accounts - a subsidiary of Credit Suisse and the private wealth arm of a major German bank. I acted as primary liaison for CxO-level and other senior client contacts, and escalation point for non-standard operations and compliance issues.



UBS Global Asset Management

• Investment Portfolio Performance Analyst

  • Oct 2006 - Oct 2007