Experience

JURA Inc.

• United States

• Director of Customer Operations

  • Jan 2020 - Present

• Sr. Manager Customer Operations

  • Apr 2013 - Dec 2019

  • Lead the sales operations team of 3• Manage the sales operations process, including customer order management, inventory planning and EOM sales targets. • Customer Inventory Management• Project lead for company EDI integration • Main sales support lead to Executive sales team

• Customer Operations Manager

  • Apr 2007 - Mar 2013

  • Strategic planning with 3PL• Overall Grade A Customer report card satisfaction • Sales Support for cross functional teams• Manage Inventory Allocation• Vendor management.



Capresso Inc.

• United States

• Sales Administration Manager

  • Jan 2004 - Mar 2007

  • Manages all retailer customer concerns and order issues.• Streamlined retail/EDI customer returns. Chargebacks reduced by half as a result.• Coordinated all logistics for retail partner shipments with 3PL

• Sales Administrator

  • Jan 2000 - Dec 2003

• Customer Service Representative

  • Jun 1997 - Dec 1999