Experience

DLT Media

• Book and Periodical Publishing

• Office Manager

  • 2010 - Present

  Achieving retention target with the sales team and warehousing department regarding various customer requirements for the manufacturing processes. Interacting with external customers to ensure customer satisfaction at all times. Liaising with customers as required with regards to negotiating prices, ordering new products and compiling quotations, etc. Interacting with various parties to ensure customer deadlines are met and that they receive the products required. Converting online queries to new order or sales Processing customers’ orders and consolidating customer loads and ensuring that all orders received are captured accurately. Coordinating with warehouse personnel and service providers as well as receipting of stock and ensuring the integrity and quality of stock is maintained. Monitoring and tracking stock and ensuring that all customer complaints, issues and queries are resolved timeously. Ensuring that all logistic movements and elements involved are arranged timeously and handled professionally. Show less