Communications Coordinator

• Apr 2022 - Present

Health Care Worker

• Nov 2020 - Mar 2022

• Reinforced a strict health and safety protocol, including proper donning and doffing of PPE and proper hand sanitation, in several long term care facilities in Ontario. Contributed towards the maintenance of safe and supportive working environment through reporting any health and safety breaches. • Documented all health and safety hazards observed in the facility • Completed required documentation of shift handovers and daily debriefs. Communicated all progress to the site manager. • Routinely observed residents for any changes in behavior and general condition. • Provided emotional support to over 40 residents. Interacted with them during activity hours, assisted facetime/phone calls and meal time. • Curated several activities for the residents to help promote social interaction. • Ensure that areas have enough sanitary supplies. Coordinated with the site manager regarding the supplies that are needed to be replaced and stocked up. • Assisted in the mobile vaccination clinic: admin support during the check out. Ensured that data are properly gathered from the clients and entered through the CoVax app. Show less

Team Lead

• Jan 2016 - Jul 2021

• Trained and ensured that crews learned the basic knowledge of working in a customer service field. Equipped them with service skills and health and safety standard knowledge. • Collaborated with the manager to meet daily target sales. Delegated task to crew members. Evaluated members’ skills and potential through quarterly check-ins. • Monitored hourly sales within the shift • Proactively resolved day to day challenges. • Delivered phenomenal customer service to ensure a positive experience. Engaged with customers of all ages and provide activities for young children during Family Nights. Key Accomplishments: • Able to adapt in a fast-paced environment by assisting various customer in a short amount of time. Improve monthly sales and became Employee of the Month Show less