Experience

Dewpoint

• Canada
• Software Development

• Client Success Manager

  • Nov 2017 - Present

  Lansing, Michigan Area



Hewlett-Packard

• United States
• Information Technology & Services
• 300 - 400 Employee

• Service Delivery Manager - MetLife Account

  • May 2013 - Present

  Pontiac, Michigan Service Delivery Manager responsible for collaborating with our Global Service Desk teams at meeting operational objectives affecting Service Level attainment. Role included active involvement during the account transition and transformation activities leading up to contract commencement. Current responsibilities include collaboration with our MetLife IT counterparts ensuring delivery expectations are met, HP financial expense objectives are achieved, and operational goals are achieved.… Show more Service Delivery Manager responsible for collaborating with our Global Service Desk teams at meeting operational objectives affecting Service Level attainment. Role included active involvement during the account transition and transformation activities leading up to contract commencement. Current responsibilities include collaboration with our MetLife IT counterparts ensuring delivery expectations are met, HP financial expense objectives are achieved, and operational goals are achieved. Executive level interaction both within MetLife and HP including formal review of operational performance and delivery results.

• Global Account Delivery Manager

  • Nov 2010 - Present

  Global responsibility for ES Technology Services delivery to the Delphi account. Responsible for ensuring regional delivery teams consistently meet workplace service account objectives. Account liaison managing the internal team relationship acting as a single point of contact for leadership teams.

• Delphi Global End User Compute Tower Manager

  • Mar 2009 - Present

  Global responsibility for leading the End User Compute Tower supporting the Delphi client. Work with all regions on operational delivery, metrics attainment, SLA parameters, and new initiative development. Direct client contact responsibilities at Delphi's Director leadership level.

• IT Service Delivery Manager

  • Apr 1985 - Present