Experience

TWN Communications
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Field Service Support Specialist

  • Aug 2015 - Present

Basically Blinds
• United States
• Consumer Services
• Office Assistant

  • Mar 2013 - Jul 2015


Conquistador Pest & Termite, Inc

• Office Manager

  • Aug 2010 - Dec 2012

  Manage and send out daily, weekly and monthly reports for accounts receivable, cancelations, new customers, payment receipts, new customer source and proposal tracking. Answer incoming calls assist new and current customers with billing, service requests and general questions. Set up new accounts, maintain and update current accounts. Run and mail monthly statements also run multiple reminders for termite renewals. Assist the president and techs with any and all questions regarding customers, projects, computer issues, printers, etc… Show less



Sears Holdings Corporation

• Payroll Specialist

  • Apr 2009 - Aug 2010

  Received messages from field technicians for corrected daily hours and entered the correction into the Time Keeping Central database. Managed and recorded vacation and personal holidays for both the field technicians and over the counter associates. Enter and track short term disability benefits and referral bonuses. Enter hours and commissions for several retail and parts stores. I have met or exceeded company bench marks for organizational accuracy and consistently met strict deadlines. Show less



Betterway Services

• United States
• Construction
• 1 - 100 Employee

• Senior Customer Service Agent

  • Oct 2007 - Feb 2009

  Collected and calculated hours for each field tech’s timesheets. Matched up times on time cards with the work orders. Processed work orders adding up hours and costing out inventory that was used on each job daily and managed records. Answered and directed (multiple line) incoming calls. Also, took new client’s information through customers and insurance agents. Collected and calculated hours for each field tech’s timesheets. Matched up times on time cards with the work orders. Processed work orders adding up hours and costing out inventory that was used on each job daily and managed records. Answered and directed (multiple line) incoming calls. Also, took new client’s information through customers and insurance agents.


Chef Selections
• Philippines
• Food and Beverage Services
• Front Office Manager

  • Jul 2007 - Sep 2007


Patio Pools and Spas

• Construction Warranty Customer Service Representative

  • Dec 2006 - Apr 2007

  Created work orders for warranty, repair crews and other departments when new requests came in, and prepared start up packets. Made and received warranty related customer calls.Assisted project managers with special customers,Communicated with and sent information to vendors and outsourcing clients.

• Receptionist

  • Nov 2004 - Dec 2006

  Answered and directed (multiple lines) incoming phone calls for all departments.Assisted with special projects for everyday work and for special events.Process spa, renovation, renovation addendums, and input pool and pool addendums into the computer.Assisted and took over supervisor’s duties daily and when she was absent.