Bio
Credentials
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Leading Projects
LinkedInOct, 2019- May, 2026 -
Managing Up
Lynda.comMay, 2018- May, 2026 -
Body Language for Leaders
-Jul, 2017- May, 2026 -
Business Storytelling
Lynda.comJul, 2017- May, 2026 -
Self Awareness Authenticity and Leadership
-Jul, 2017- May, 2026 -
Stepping Up to Leadership
-Jul, 2017- May, 2026 -
Thought Leadership
-Jul, 2017- May, 2026 -
Building Accountability Into Your Culture
Mike FigliuoloJun, 2017- May, 2026 -
Communicating Across Cultures
-Jun, 2017- May, 2026 -
Conflict Resolution
-Jun, 2017- May, 2026 -
Connecting with Peers in the Workplace
-Jun, 2017- May, 2026 -
Effective Listening
-Jun, 2017- May, 2026 -
Enhancing Your Productivity
-Jun, 2017- May, 2026 -
Outlook.com Essential Training
-Jun, 2017- May, 2026 -
Scrum: The Basics
-Jun, 2017- May, 2026 -
Storytelling for Business Video
-Jun, 2017- May, 2026 -
Customer Service Foundations
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Experience
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Truckstop.com
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New Plymouth, ID
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Mobile Customer Support
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Dec 2016 - Present
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New Plymouth, ID
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uDrove Customer Service
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New Plymouth ID
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Customer Service Representative
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Jan 2016 - Present
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New Plymouth ID
Assist uDrove telematics customers;Learn to utilize either uDrove Prime or uDrove Pro apps & uDrove.com website. Verify & update mileage & documents, including receipts, PODs, & DVIRs.Provide additional reports & information to help customer with IFTA & DOT auditsHelp cus...
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uDrove LLC
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New Plymouth , idaho
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Customer Service Manager
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Nov 2012 - Present
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New Plymouth , idaho
Customer service support & training of uDrove app & EOBR. Writing customer service training manuals & instruction Manuals. Customer retention & relations
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uDrove
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New Plymouth
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Regional Sales
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May 2011 - Nov 2012
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New Plymouth
Contacting small to medium transportation companies in the Northwestern region of the USA to assist them and their employees become more technologically proficient by using the uDrove compliance & records management system.
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A+ Plus Professionals LLC
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Caldwell, Idaho
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Office Manager
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Jul 2005 - Nov 2009
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Caldwell, Idaho
Commercial & Residential HVAC&RScheduled work orders for 4 Service techniciansOrdered equipment & supplies for jobs coordinated delivery locations & times.Maintained in house parts supplies.Manufactured sheet metal components & ductworkScheduled Sales calls for 2 field reps
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A+ Professionals, Inc
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Caldwell, Id
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Service technician
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Jul 2005 - Nov 2009
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Caldwell, Id
Service, repair, installation, & retrofit of HVAC&R commercial & residential equipment
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Soredex/Finndent
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Conroe, TX
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Regional Sales
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Mar 1995 - Oct 1996
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Conroe, TX
Regional Sales and Technical Representative, training distributor sales & tech service personnel on Soredex products. Trained medical/dental personnel on proper Soredex equipment usage. Setup & operation of trade show exhibits.
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Soredex Finndent
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Conroe, Texas
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Field Service Technician
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Mar 1995 - Oct 1996
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Conroe, Texas
Trouble shooting & Repair of dental X-ray equipment to component level.
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US Navy
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Greater San Diego Area
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MM2
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May 1984 - Jun 1991
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Greater San Diego Area
Shipboard engineer specializing in high pressure hydraulic/pneumatic elevator systems & steam powered generators. Commanded 60+ man Damage control teams & 10+ man elevator maintenance crews.
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Education
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1992 - 1994ITT Technical Institute-Boise
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1984 - 1986US Navy Nuclear Power School
Suggested Services
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Industry Focus. “Transportation/Trucking/Railroad”
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References
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