Trusted Advisor

• Jul 2022 - Present

Assist with client management and relations Review protected information to ensure statutory and regulatory suitability Assemble and collate information for use by both legal and other teams Provide direct, on-demand support to other team members Assist with client management and relations Review protected information to ensure statutory and regulatory suitability Assemble and collate information for use by both legal and other teams Provide direct, on-demand support to other team members

Access Management Transfer Center Specialist at Robert Wood Johnson University Hospital

• Apr 2018 - Oct 2021

Patient Access Specialist

• Apr 2014 - Oct 2021

Provide compassionate and empathetic “first contact” in Emergency Department to patients and their families and friends.Demonstrate superior customer service to patients and their families during their stay in the Emergency Department, from relaying concerns to actively resolving questions, concerns, or requests.Provide data entry and data editing to ensure correct patient information.Collaborate with clinical staff to ensure clerical input needs are complete.Uphold HIPAA, JCAHO, and other Federal and Regulatory compliance in regards to the workplace.Input and verify insurance information and payment information to ensure correct billing and prompt payment. Show less

Seasonal DCE Admin

• Nov 2013 - Dec 2013

Proficient with: Microsoft Word, Excel, and Sharepoint, Web Browsers, Crimson Hexagon, Foresee, and OpinionLab web applets, as well as Facebook, Twitter, and Reddit websites. Provide data collection, on-demand, for regular and special projects. Collate data as part of requests, using Microsoft Excel, Web Browsers, Microsoft Word, and Microsoft Sharepoint. Prepare Excel spreadsheets with data examples, with specific examples and layouts, for presentation to senior management. Keep an eye out for emerging customer feedback for the digital businesses, and notify management of emergent trends. Prepare and collate weekly reports from multiple sources for senior management. Assist with inter-departmental tasks and special projects as directed/requested by director and VP level management. Oversee some inter-departmental projects with the Omnichannel team, giving training and feedback to fellow seasonal contractors. Deliver feedback and reports to management on special projects for other departments. Show less

Patient Access Rep.

• Feb 2013 - Sep 2013

Provide superior “first-line” patient care via attentive and active listening, empathy, compassion, accurate data entry, and tending to basic wants under clinical supervision (water, blankets, discussion, forms, getting Physicians and Nursing Staff for clinical questions). Greet patients as part of “first-line” care, whether in performance of my duties, running the Receptionist desk, or in directing patients during my other duties. Responsible for accurate obtaining and checking of patient information, payment, and directing patients to appropriate areas and personnel. Maintain accurate Medical Records, and follow-up on patient issues and consent forms. Intake of ER patients, and management of their charts, records, and consent forms. Responsible for Bed Management, assigning patient beds, maintaining floor levels based on staffing and acuity, transferring patients in computer systems, coordinating with pertinent personnel for patient transfers, changing patient providers and services in pc systems. Perform exemplary customer service through proactive response to patient concerns, questions, and Hospital directives. Familiar with Siemens SMS Invision, CVM, TeleTracking Bed Management, SCI Scheduling Solutions, NaviNet, MedeAnalytics, and Precision Registration Software. Active problem-solving and inter-departmental project work. Maintain a sanitary environment, and maintain patient confidentiality in accord with hospital policy and HIPAA guidelines. Maintain areas and documents in accordance with HIPAA and JCAHO standards. Handle basic inventory control, and notify pertinent personnel when inventory changes below given levels. Maintain and affect Hospital profitability, via collections, accurate insurance input, and metric tracking. Show less

Assistant Manager

• Feb 2007 - Jan 2013

Performed all store operations including register and money handling, opening and closing procedures, and employee training. Experienced with and trained in use of an electronic POS, metric tracking, P&L Charts, and Kronos Time Management Software and Web Applets. Perform exemplary customer service through proactive response to offering product advice, suggestions, and handling all other inquiries. Commended three times for exemplary customer service/satisfaction, with awards granted. Active problem-solving and building upon store customer service policies. Preparation and operation of all promotional events and new game releases. Handle all aspects of inventory control. Train new employees in store procedures and policies. Supervise teams of other employees as a shift leader. Maintain and understand store profitability, including Sales Goals, P&L, and sales metrics. Show less