Director Of Operations

• Mar 2012 - Present

Techincal Consultant

• Mar 2012 - Mar 2012

AboutAt Systemwork we provide IT Support services to the SME sector.We are focused on outsourced IT Support service desks with rap around services that have synergy in what we are trying to achieve.We support hundreds of businesses across the region and we are totally obsessed with client satisfaction.Response time and technical knowledge are a priority for us but we also focus heavily on customer service training to give the end user a very positive experience.IT support specifically for Small BusinessesIT Support / VOIP / Mobile / Software and Hardware Supply / Internet Provision / Off Site Backup /Web Hosting / Hosted Exchangewww.system-work.co.uk

Co Owner

• Apr 2015 - Present

Brand new club night based in Leeds, featuring House,Techno & live performances.15% of all ticket sales are donated to help communities and animal welfare projects within the Maasai Mara Brand new club night based in Leeds, featuring House,Techno & live performances.15% of all ticket sales are donated to help communities and animal welfare projects within the Maasai Mara

DJ/Producer

• Nov 2010 - Present

Music producer Music producer

IT Technician

• Apr 2008 - Mar 2012

Manufacturer of made-to-measure and readymade curtains, Blinds (& accessories) for Debenhams and House of Fraser• Administration of the Virtual environment creating and managing Volumes snapshots and replications and configuring the storage Array using Microsoft Hyper V, Microsoft System Centre Essentials Manager.• 1st and 2nd line support including Maintenance of the IT Help Desk ensuring SLA’s are adhered• Configuring Microsoft Dynamics Navision • Maintenance of all SQL Management servers’• Configuration of all company Servers, Laptops, PC’s, Network Printers and Telephone systems Including All stores (160 Nationwide)• IP Phone implementation and Administration Siemens MX OpenScape System• Maintenance and upgrading of communications network• Investigate all hardware and software requirements• Management of all company Mobile phones, Specializing in (IPhone, Blackberry, Nokia)• E-Commerce Responsible for Google Adwords using Channeladvisor• Implementation of IT Procedure's• Management of 160 nationwide BT Corporate Broadband Communications using BT Corporate Inbound/outbound billing Analysis• Responsible for Security of all IT infrastructure including web filtering using SonicWall and email filtering using WebRoot, I Critical and Kaspersky AV• Responsible for Image mapping for Company Websites using EasyMap software

IT Support Engineer

• Jul 2008 - Dec 2008

At MCW Group I was required to use my IP and networking skill's to support all IT infrustructure across buisness's including Ministry Of defence and Student acommodation sites nationwide. Duties included:• Technical support for LAN and WAN installation of hardware and software components, including Cat5 cabling, ADSL broadband, VPN, PC and network configuration / setup• I was required to have excellent customer facing and telephone skills where I would help assist a variety of different user’s • I Covered all aspects of support for student, key worker and Ministry of defense internet schemes and covered a total of 15,000 end user’s • Proficient with Windows 98, 2000, Windows XP, Windows Vista, Apple Mac operating systems• Proficient with telecommunications services such as call centers, call logging, voice mail• Also I carried out repairs on PC s removing virus’s, installing new software, hardware and updating driver’s• Leasing with on site administration and supporting any problems that may arise