Robert Brakels

Technical Support Engineer at MTC EAS
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Contact Information
Location
Greater Groningen Area, NL
Languages
  • Dutch -
  • English -

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Credentials

  • CommVault Certified Specialist
    CommVault
    Feb, 2014
    - Sep, 2024
  • CommVault Certified Professional
    CommVault
    Jan, 2014
    - Sep, 2024
  • NetApp Certified Data Management Administrator NCDA
    NetApp
    Apr, 2013
    - Sep, 2024
  • Microsoft Certified Desktop Support Technician MCDST
    Microsoft
    May, 2008
    - Sep, 2024
  • Cisco Networking Academey Program
    Cisco
    Jan, 2002
    - Sep, 2024

Experience

    • Germany
    • Retail
    • 1 - 100 Employee
    • Technical Support Engineer
      • Oct 2022 - Present
    • Law Enforcement
    • 700 & Above Employee
    • Service Desk ICT employee
      • May 2020 - Sep 2022

      1st line break fix and functional support for critical applications in one of the biggest organisation in the Netherlands 1st line break fix and functional support for critical applications in one of the biggest organisation in the Netherlands

    • Netherlands
    • Public Safety
    • 1 - 100 Employee
    • Sales Support Engineer
      • Jun 2015 - Feb 2020

      Technical trainer and specialist to all our Cross Point EAS solutions where I support our partners to take care and solve their technical challenges and problems remote or globally on-site. RMA repair technicain and coordinator. ICT system administrator to our internal Cross Point network. Technical trainer and specialist to all our Cross Point EAS solutions where I support our partners to take care and solve their technical challenges and problems remote or globally on-site. RMA repair technicain and coordinator. ICT system administrator to our internal Cross Point network.

    • Support Engineer
      • May 2010 - May 2015

      Certified ComVault Simpana specialist and NetApp SnapProtect specialist for ArrowECS. New installations, upgrades and solving first and second line issue’s for resellers and customers. NetApp and FastTLA hardware installations. Internal system administrator. Certified ComVault Simpana specialist and NetApp SnapProtect specialist for ArrowECS. New installations, upgrades and solving first and second line issue’s for resellers and customers. NetApp and FastTLA hardware installations. Internal system administrator.

    • 1 - 100 Employee
    • Customer Service Engineer
      • Mar 2006 - Apr 2010

      Certified Desktop Support technician at Nederlandse Gasunie N.V. Solving application, and hardware issues, on desktop, laptops, etc. Manage network printing solution by HP and Safecom Certified Desktop Support technician at Nederlandse Gasunie N.V. Solving application, and hardware issues, on desktop, laptops, etc. Manage network printing solution by HP and Safecom

    • Netherlands
    • Software Development
    • 1 - 100 Employee
    • Repair Engineer
      • May 2002 - Mar 2006

      Team leader and Repair Engineer. Responsible for a team of repair engineers. Repair computers and parts for notebooks, mainboard, video cards, pda’s. Advising customers. Team leader and Repair Engineer. Responsible for a team of repair engineers. Repair computers and parts for notebooks, mainboard, video cards, pda’s. Advising customers.

Education

  • ISBW - HBO Middle Managment 1
    2008 - 2009
  • Drenthe College MTS Telematica
    1998 - 2002
  • Hondsrug College Emmen - MAVO
    1993 - 1998

Community

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