Experience

Legal Innovation Zone

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Startup Experience Coordinator

  • Apr 2022 - Present

  With the director, oversee overall member experience strategy for the Legal Innovation Zone (LIZ) to curate relevant programming for our entrepreneurs. Monitor the progress of multiple programs from application through to graduation, and ensure continual improvement and iteration of programming based on entrepreneur feedback and industry best practices. Work with the Director in developing relevant reporting strategies to satisfy Toronto Metropolitan University (TMU) stakeholders and quantify LIZ impact on the university and overall economy. Show less



Glad Day Bookshop

• Canada
• Book and Periodical Publishing
• 1 - 100 Employee

• Bookstore Team

  • May 2022 - Present

  Business analyst and general do-gooder focused on problem solving to empower bookstore staff.

• Bookstore Administrator and Assistant Manager

  • Aug 2021 - May 2022

  Strategize the best ways to bring new folks into our mixed use space, entertaining them, informing them, and keeping them reading. Building on an existing brand to reach new audiences through social media, digital and live events. Curating a diverse selection of books to represent the best of historically excluded literary voices. Building relationships with new creators as we expand into merch sales. Empowering the team to solve problems, be of service, and always making a positive impact on our guests. Show less

• Administrative Assistant

  • May 2020 - Aug 2021

  Assisting in a variety of ways at the world's oldest LGBTTQI+ bookstore.User ExperienceWebsite and social media consulting, reaching out to serve our community better through data gathering, trend research, and best fit for a scrappy little bookstore that could.Innovation MavenPitching new methods of doing things with our new online presence. Finding problems, turning them into opportunities, iterating and innovating with a community focus. Empowering colleagues to do the same.Stock & Supply Chain ManagementKeeping up to date with what's new in the world of literature, especially as it relates to Queer folks of all stripes, with an eye for Black, POC, and Indigenous voices. Diverse Canadian content, rare books, pivoting in these Covid-complicated times.TrainingPlaying catch up with in store applications: BookManager, Facebook, Instagram, TikTok, Twitter. Sharing best practices with the entire command chain. Show less



University of Alberta

• Canada
• Higher Education
• 1 - 100 Employee

• Information Technology Support Analyst

  • Jan 2014 - Apr 2018

  Proudest Moments Through relationship building within the faculty, went from most junior technician at the Faculty of Extension to a trusted partner with the associate dean. Recommended changes to a delivery process on site that had been in place for years, improving delivery times for needed document cameras and decreasing ‘busy work’. Additional time could then be spent with clients. • Plan and implement quality of life improvements for clients in the Faculty of Extension and the Faculty of Business’ Executive Education Program • Onsite project management for efficiency improvements • Process and evaluate queries and requests from users in person, via email and over the telephone regarding computing problems • Provide support to clients on various computer operating systems (Windows, Macintosh, and basic support for UNIX and Linux) • Assist clients in the setup and installation of desktop software such as Microsoft Office (Word, Excel, PowerPoint and Outlook) • Support software licenses and electronic/computer repairs • Accurately and concisely track and record problems in a centrally-managed ticketing system • Develop and update documentation and online help tools to assist University faculty, staff, and students in resolve their issues • Integrating departmental policy and assessing existing processes for streamlining with institutional big picture • Liaise information with internal groups such as Client and Onsite Services Show less



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Specialist

  • Jul 2013 - Jan 2014

  Guided visitors to the store through their product ecosystem journey using storytelling and needs assessment skills. Diagnosed device issues on the spot through troubleshooting scripts and open ended questions. Guided visitors to the store through their product ecosystem journey using storytelling and needs assessment skills. Diagnosed device issues on the spot through troubleshooting scripts and open ended questions.