Experience

CPSL Mind

• United Kingdom
• Mental Health Care
• 1 - 100 Employee

• Campaigns and Communications Manager

  • Dec 2021 - Present

  Key Responsibilities: - Lead on award-winning STOP Suicide campaign which seeks to effect behavioural change and engage communities in suicide prevention- Line management of a Marketing and Communications Assistant, a Digital Marketing Assistant and Communications/Campaigns volunteer roles- Engagement and management of over 100 STOP Suicide Campaign Maker volunteers- Strategy development and preparing funding applications- Preparing, producing and disseminating quarterly reports for funders- Managing relationships with internal and external stakeholders- Oversight of all Instagram, Facebook, Twitter and LinkedIn profiles across CPSL Mind’s brands, using Hootsuite, and content creation using Canva and Adobe Premier Pro - Website development and management of cpslmind.org.uk and stopsuicidepledge.org- Media liaison - writing press releases, approaching media outlets, dealing with requests, participating in broadcast interviews, preparing senior colleagues for interview and managing reputational risk- Brand development and management to ensure consistency across CPSL Mind - Production of bi-monthly CPSL Mind newsletter- Working with external agencies and freelancers to develop printed materials, signage and publications- Events planning, management and coordination for awareness-raising campaigns- Public speaking at a variety of events to promote the work of CPSL Mind and its campaigns- Co-production and community engagement to keep those with lived experience involved in suicide prevention across the region- Part of a team implementing a CRM system - e-tapestry - across the organisation - Supporting individuals who contact CPSL Mind including, on occasion, handling calls from those experiencing mental health crisis

• Campaigns and Communications Lead

  • Sep 2017 - Dec 2021

  Key Responsibilities: - Lead on award-winning STOP Suicide campaign which seeks to engage communities in suicide prevention- Lead on Stress LESS campaign which aims to equip young people with skills to manage their wellbeing- Management of all Instagram, Facebook, Twitter and LinkedIn profiles across CPSL Mind’s brands, using Hootsuite, and content creation using Canva - Website development and management of cpslmind.org.uk and stopsuicidepledge.org- Volunteer recruitment and management for CPSL Mind campaigns. Currently responsible for engaging with over 100 STOP Suicide Campaign Makers and Stress LESS Champions- Media liaison - writing press releases, approach media outlets, dealing with requests and participating in broadcast interviews- Production of bi-monthly CPSL Mind newsletter including sourcing and writing the features- Brand development and management to ensure consistency across CPSL Mind - Line management of junior members of staff- Preparing, producing and disseminating quarterly reports for funders- Managing relationships with internal and external stakeholders in relation to campaigns- Events planning, management and coordination for awareness-raising campaigns- Public speaking at a variety of events to promote the work of CPSL Mind and its campaigns- Community engagement to keep those with lived experience involved in suicide prevention across the region- Supporting the implementation of a CRM system- Supporting individuals who contact CPSL Mind including, on occasion, handling calls from those experiencing mental health crisis



University of Cambridge

• United Kingdom
• Research Services
• 700 & Above Employee

• Admissions Administrator

  • Feb 2015 - Sep 2017

  Key Responsibilities:- As the first point of contact, responding in a helpful and professional manner to enquiries from a diverse range of potential applicants regarding a variety of courses. - As part of a small team, managing several hundred applications for numerous different course types including MSts, Postgraduate Certificates & Diplomas and Undergraduate Certificates and Diplomas. - Proactively assisting applicants throughout the admissions round to ensure the process is as smooth as possible for each individual. - Liaising with and supporting academic colleagues from several different departments within the university throughout the admissions process. - Assessing language requirements within the University's Language Centre guidelines. - Assessing fee status using guidelines from an external UKCISA training course. - Determining equivalence of overseas qualifications using university guidelines. - Identifying non-standard applications and referring these to committee for decision. - Setting offer conditions for accepted applicants and sending offers. - Processing rejections and tactfully responding to these applicants.- Using CamSIS extensively to update the status of applications throughout the process until the applicant is MATR. - Setting up and running CamSIS searches to report on the status of applications as and when required. - Processing student loan documentation. - Providing intensive training and ongoing supervision for colleagues. - Creating, maintaining and developing training guides and documents for new starters in the team. - Managing shared email inboxes and delegating tasks to colleagues as appropriate. - Developing new processes & systems and ensuring successful implementation of these. This includes a key role in working with UIS developers to create a brand new applications and bookings system. - Delivering a training and information presentation to demonstrate the new system to senior colleagues.



National Trust

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Volunteer Coordinator

  • Nov 2013 - Feb 2015

  Key Responsibilities:- Managing and supporting over 400 volunteers whilst proactively recruiting. - Responding to volunteer enquiries by telephone, e-mail, post and in person whilst always maintaining a high level of service as the first point of contact. - Forming and maintaining positive working relationships with a wide range of senior management, departmental staff, immediate colleagues and over 400 volunteers. - Planning, organising and delivering targeted recruitment events at Ickworth, schools, colleges and universities. - Co-ordinating online recruitment activity on Do-it, vInspired, social media and the NT website. - Collating the availability of over 150 volunteers to develop, and continuously manage, two large-scale rotas using MS Excel. - Providing training and advice to new volunteer co-ordinators and members of staff, including senior management, on volunteer management systems and processes. - Change management and implementing new IT systems (see project).- Running reports on the VMS to accurately obtain specific data for analysis as required by colleagues from across the National Trust. - Inputting data into the Volunteer Management System (VMS) taken from paper or electronic applications whilst always adhering to data protection guidelines.- Manually updating the VMS, Excel databases and paper forms in order to record the progress of volunteer applications clearly and accurately for all team members. - Independently assessing volunteer applications using National Trust guidelines and government legislation. - Co-ordinating volunteer interviews on behalf of Heads of Department.- Corresponding promptly with applicants to arrange an induction and obtain references once their interview has been confirmed as successful.- Providing high levels of service, flexibility and tact to resolve a wide range of verbal and written queries, from applicants, existing volunteers and colleagues, in a timely and effective manner.



Homebase

• Indonesia
• Technology, Information and Internet
• 1 - 100 Employee

• Cashier / Sales Assistant

  • Jul 2010 - Sep 2012

  - Delivered high levels of customer service by offering friendly advice and assistance. - Responsible for handling cash, up-selling, selling product protection and encouraging consumers to use store cards. - Delivered high levels of customer service by offering friendly advice and assistance. - Responsible for handling cash, up-selling, selling product protection and encouraging consumers to use store cards.