Experience

BDM LOGISTICS AND MANAGEMENT LIMITED

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• IT Support

  • Mar 2019 - Nov 2019

  London, United Kingdom - Construction of end of line Scanning stations. - Extensive Wiring and Cat 6 laying and connecting. - Extensive Server management and monitoring, Along with server documentation in real time. - Fully User account creation and hard ware creation within a limited time span. - Traveling between multiple sites.



euNetworks

• United Kingdom
• Telecommunications
• 200 - 300 Employee

• IT Support

  • Sep 2015 - Feb 2019

  London, United Kingdom - 1st and 2nd Level Support. Supporting in-house employee's, making sure all devices are in an operable state and fixing any hardware or software issues for our in-house employee’s - Active Directory - experience of user and group administration, troubleshooting group policies and understanding of permissions. The setting up and deactivation of user accounts. Assigning of roles based on user’s department. Managing of Domain Computer profiles via internal connections i.e. Setting local… Show more - 1st and 2nd Level Support. Supporting in-house employee's, making sure all devices are in an operable state and fixing any hardware or software issues for our in-house employee’s - Active Directory - experience of user and group administration, troubleshooting group policies and understanding of permissions. The setting up and deactivation of user accounts. Assigning of roles based on user’s department. Managing of Domain Computer profiles via internal connections i.e. Setting local admin rights per machine. Have had to find solutions to issues such as the Trust relationship issue for Domain accounts. - Organizing, Overview, Completion and Implementation of project work. Mobile Device Management as an example. - Building/repairing laptops and desktops- Fixing Hardware faults and replacing parts if when required. Have also built PC’s from scratch and If repair was not possible, I would then be tasked with calling in a Dell engineer to tend to the issue. - Windows 7/8/10 - Have supported deployments from Windows 7 through 8.1 to 10 which included upgrades. Have had to support several Windows exclusive issues and issues across editions. Support for various windows edition specific applications such as OneControl and Site Manager. - Troubleshooting arising issues relating to Microsoft Excel/Word/Outlook 2010/2013 - Limited experience with Outlook but have done some support. Troubleshot issues mainly coming from Excel or Word due to our finance team supporting Office specific edition software such as jetreports and Navision. - Creation/deployment of Window Images and other various applications- Have not setup/deployed Window Images as we use Quest Kace to make sure all applications and services are the most up to date when deployed. - Involved in remote IT support- Have knowledge of Remote desktop application for connecting to servers and user machines. Used TeamViewer for connecting to and assisting user devices. Show less


Electrosonic
• United States
• IT Services and IT Consulting
• 300 - 400 Employee
• General Assistant

  • Jun 2013 - Aug 2013